Job Type: Permanent
Location: Any of our offices (Edinburgh, London, Telford or Birmingham). Hybrid
Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process.
Closing Date: 13 February 2026
Salary and benefits: From £45,000, plus an indicative bonus range of 16%-32%, private medical cover, 38 days annual leave, excellent pension, 12 x salary life assurance, career breaks, income protection, 3 x volunteering days and much more.
Who are we?
We want to be the best place that any of our 6,600 colleagues have ever worked.
We’re Phoenix Group, we’re a long-term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We’re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done yet.
The role
You will build strong relationships internally and externally, supporting the development and retention of our relationships with Workplace Pension employers and trustees through robust stakeholder management, good communication and excellent influencing.
You will develop an excellent knowledge of our proposition and strategy, make courageous, commercial decisions, always with employers and trustees in mind with a relentless focus on continuous development and improvement for a highly efficient and effective team.
You will support the Client Relationship Directors/Managers with a focus on helping to grow and retain strategic and key clients. You’ll help deliver the best experience our clients and trustees will find anywhere in our market; obsessing over what’s important to them, understanding what it will take to deliver our strategy and working with business partners to make it happen.
What are we looking for?
1. Proven experience in a Distribution or Sales Support role within Workplace Pensions with excellent knowledge of both trust and contract products
2. Ability to engage and influence senior stakeholders to gain appropriate support to meet employer and trustee demands, shape meetings and resolve issues
3. Managing conflicting and varying demands, often under pressure, working with little or no supervision
4. Maintaining a high level of knowledge of the Workplace strategy, plans and propositions and keeping abreast of relevant legislative and regulatory changes
5. Strategic, innovative and commercial thinking to drive continuous improvements that will deliver results for our employers and trustees
6. Working in partnership with the Client Relationship Director/Manager to understand key influencers and proactively identifying opportunities to provide exceptional service and experience
We want to hire the whole version of you.
We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.
If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.
We’re reviewing applications as they come in, so apply early to avoid missing out.