Are you the calm voice people rely on when systems fail, processes confuse, or answers aren’t obvious? As a Customer Service Advisor, you’ll be the person that keeps everything moving - solving problems, guiding colleagues, and making sure nothing slips through the cracks. This is a role where your impact is felt daily. Based in Knutsford, you’ll support teams across the UK, bringing clarity, structure and reassurance whenever it’s needed most. What’s in it for you 25 days holiday plus bank holidays Free on-site lunch served daily Profit bonus scheme Free parking at the Knutsford site Pension scheme for long-term security Social events including summer BBQs and Christmas parties Your responsibilities as Customer Service Advisor Acting as the first point of contact for internal queries across UK branches Providing clear guidance on systems, processes and day-to-day operations Logging, managing and tracking queries through to full resolution Ensuring consistent communication and updates to stakeholders Supporting and learning bespoke internal systems to deliver accurate solutions Maintaining high standards of service across all interactions What we’re looking for in a Customer Service Advisor Previous experience in a support, service desk or customer-focused role Strong communication skills across different levels of a business Ability to manage and prioritise multiple quer...