Description The role will be accountable for supporting the sales team in developing revenue streams and maximising all business opportunities within trade sales. They will be responsible for creating communications to the wider travel agent audience. Providing travel agent support via our Academy inbox, and supporting the Sales Operations Manager and Senior Executive, Sales Support in creating and delivering the trade engagement strategy for Princess Cruises in line with our company objectives. The strategy includes delivery of market-leading events, ship visits, training, communications and incentives to our Travel Agent Partners, ensuring that it is relevant, on brand and engaging utilising a multi-channel approach across face-to-face, online and print. Key accountabilities include: Support the wider Sales Team with agent booking enquiries and development account administration across UK & Ireland. Own and maintain the Academy inbox providing support for travel agent queries and escalations across UK & Ireland. Support official communication of commercial campaigns, priorities, brand updates and itinerary deviations to wider agent audience. Work collaboratively across all teams within the Princess Team to ensure the successful delivery of the sales team goals and efficient and effective delivery of campaign strategies. Support the development of the travel agent online training programme, Princess Academy Online, delivering training content and benefits that are relevant and engaging for Travel Agent partners Ensure content, with correct product and policy information, is always up to date with new courses to be introduced relevant for the wider business objectives Creating assets and communications utilising numerous channels such as social media, email, trade press and web-based content Support in the delivery of key travel agent events This role is classified as CUK10 and is available on a full-time permanent basis. We offer hybrid work with a minimum of two days per week in our Southampton office. Requirements: What You Need to Succeed Successful candidates will possess: Experience within a sales/marketing/commercial/PR environment Project/event coordination Basic understanding of marketing tools, including social media and content management systems Proven experience of working in a team We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. About You: The Ideal Candidate You are more than just your CV. You're someone who brings: Experience of working in a sales environment in the travel industry Knowledge of the cruise industry Experience using social media management tools, CRM platforms (HTML), and or CMS platforms Basic experience in design tools such as Canva Proven experience of working in a team Why Join Us? Working within our Princess team means you’ll be part of a community that values growth, work-life balance, and well-being. Read our employee experience guide to learn more about life as a Carnival UK colleague. CUK-employee-experience-guide-July-2025.pdf Employee Discounted Cruising plus Friends and Family offers Recognition scheme with prizes and awards Regular office events including live entertainment, lifestyle events and charity partner fundraisers Extensive learning and development opportunities Employee-led networks Company paid Health Cash Plan and health assessment Discounted retail and leisure via discounts portal Minimum 25 days leave, bank holiday allowance and holiday trading scheme Take the Next Step Our hiring team values giving candidates a great experience, if we receive a high volume of applications that will compromise our ability to offer the service we like to provide, the role could be paused or closed early, we therefore encourage you to apply early to avoid disappointment. Recruitment Journey For more information on your recruitment journey, please visit https://bit.ly/CUKCandidateJourney. LI-Hybrid PCL Job Functions: Customer Service; Other; Sales; LI-KP1