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Client:
The Belfry Hotel and Resorts
Location:
Sutton Coldfield, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
849a84d5c863
Job Views:
73
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
About the role
As a Receptionist for The Belfry Hotel & Resort, your main priority will be to deliver an outstanding, lasting impression to all guests arriving and leaving the resort. No task is too big or small when it comes to our guests’ needs.
Responsibilities include:
* Ensuring the efficient operation of reception daily
* Registering guests, checking them out, and depositing valuables
* Issuing keys in accordance with hotel policy
* Providing excellent guest service, resolving issues, and enhancing guest experiences
About you
The ideal candidate will have experience in a busy guest-facing role, able to stay calm under pressure, and possess:
* Excellent customer service skills with a genuine desire to deliver exceptional experiences
* Experience in a hotel environment is preferred but not essential
* Experience with Opera system is preferred but not essential
Belfry Benefits
* Discounted gym membership and access to fitness sessions
* Team social events throughout the year
* Wellness programmes focusing on mind, body, & soul
* Partnership with The Burnt Chef Project for mental health support
* Wagestream access for managing earnings and wages
* Healthcare schemes including life assurance, 24-hour GP, and health cash plans
* Employee Assistance Programme
* Commitment to the Hotelier’s Charter
Showing some appreciation
* Long service awards and additional paid holidays
* Free meals on shift
* Belfry awards and team appreciation events
* Resort discounts across various amenities
* Accommodation and transportation benefits
Learning & Development
* Training and career advancement opportunities
* Internal career pathways and access to Belfry Campus Learning
* Apprenticeship programmes
Making a difference
* Environmental sustainability initiatives
* Supporting charities and community causes
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