Digital Engagement Lead / Product adoption Ocho People are proud to be partnering with their client in the search for a Digital Engagement Lead This senior role will lead a global digital engagement programme, combining strategic coordination, team leadership, and cross-functional collaboration. You will guide a small team while working closely with Product, UX, and Customer Intelligence teams to deliver data-driven in-app customer journeys that improve onboarding, engagement, and product adoption. Key Responsibilities Lead and align a small global Digital Touch team. Design and optimise in-app engagement and onboarding journeys using tools such as Pendo. Partner with Product, UX, and Data teams to enhance the digital customer experience. Use behavioural insights to improve adoption and engagement. Support integration with Customer Success platforms such as Planhat. Experience Background in Customer Success, Customer Experience, or Product Adoption. Strong analytical mindset and stakeholder management skills. Skills: customer success program manager business analyst Benefits: Work From Home