Gosberton Medical Centre is seeking an experienced, dynamic, and highly motivated Practice Manager to lead our friendly, high-performing, and well-respected GP Practice. This is a key leadership opportunity to help shape the future of a progressive rural dispensing practice, guiding it through the evolving NHS landscape.
Main duties of the job
Provide day-to-day leadership and operational oversight of all practice systems and teams
Lead HR processes, including recruitment, induction, appraisals, and training (with external support)
Ensure compliance with CQC, GDPR, Health and Safety, and NHS contractual standards
Oversee non-clinical service delivery and practice-wide operations
Collaborate with the Dispensary Manager to support safe and effective dispensing services
Promote a positive workplace culture and staff wellbeing
Represent the Practice within the Primary Care Network (PCN)
Lead service development projects and drive continuous improvement
Experience at a senior management level
Demonstrated ability to lead and motivate multi-disciplinary teams
Strong understanding of HR, operational management, compliance, and service development
Knowledge of dispensing operations in a primary care setting
Excellent communication, interpersonal, and problem‑solving skills
High standard of literacy, numeracy, and IT competence
Leadership and or management qualification
Experience in General Practice or Primary Care
Degree‑level qualification in business, healthcare, or a related field
About us
We are a rural, dispensing, and training GP practice with a list size of approximately 8,400 patients. Rated Outstanding by the CQC in 2025 and proud recipients of the Five Star QEWS Award from the ICB, we are members of the South Rural Lincolnshire Primary Care Network.
You will be supported in your role by a strong and experienced internal team, including:
* Finance Manager
* Dispensary Manager
* Secretarial Team
In addition, you will have access to professional support and guidance from external HR and Health and Safety advisors.
Job responsibilities
Job Title: Practice Manager Reports to: GP Partners Location: Gosberton Medical Centre Hours: Full‑Time (37 hours per week)
Role Summary
The Practice Manager plays a central leadership role at Gosberton Medical Centre and is a key member of the senior management team. This position is pivotal in ensuring the smooth, safe, and efficient day‑to‑day running of the practice. The Practice Manager provides high‑quality leadership and line management to administrative and support teams and oversees the full range of non‑clinical operations, including HR, finance, compliance, and patient services.
With a commitment to continuous improvement and patient‑centred care, the Practice Manager supports the delivery of strategic goals while ensuring compliance with all contractual and regulatory obligations. A key aspect of this role also involves active participation in the local Primary Care Network (PCN), representing the practice’s interests and contributing to network‑wide initiatives.
Key Responsibilities
Operational Management
* Oversee all daily operations, ensuring smooth delivery of administrative and support functions.
* Ensure adherence to practice protocols, policies, and agreed procedures.
* Organise and lead internal meetings, including preparation of agendas and minutes.
* Liaise with building management to maintain premises, ensure security, and manage cleaning and safety systems.
* Manage procurement and monitor budgets for practice equipment, supplies, and external services.
* Ensure appropriate insurance coverage and maintain robust disaster recovery and business continuity plans.
* Oversee maintenance and servicing of all equipment.
Strategic Management
* Support the GP Partners in shaping and delivering the long‑term vision of the practice.
* Monitor and report on performance against NHS contractual requirements, KPIs, and quality frameworks.
* Identify opportunities for innovation, service development, and external partnerships.
* Provide direct line management to the reception and administrative teams.
* Create a positive, supportive team culture that encourages high performance and staff satisfaction.
* Lead on recruitment, staff induction, retention, and succession planning.
* Oversee annual leave, sickness, and absence processes.
* Manage and coordinate annual staff appraisals and ensure training needs are met.
* Liaise with external HR provider (Avensure) on complex matters while maintaining internal HR systems and compliance.
Compliance & Continuous Improvement
* Ensure compliance with NHS contracts, CQC regulations, GDPR, health and safety law, and other relevant standards.
* Lead the regular review and updating of practice policies and procedures.
* Promote a culture of learning, audit, and continuous improvement across the team.
* Work with GP Partners to manage and monitor budgets, ensuring financial sustainability.
* Oversee purchasing, invoicing, and resource allocation within set financial limits.
* Ensure high‑quality, accessible, patient‑centred care across all practice operations.
* Oversee systems for managing feedback, complaints, and compliments.
* Support and develop the Patient Participation Group (PPG) and engage patients in service development.
* Promote and monitor use of patient online services and accessibility initiatives.
Information & Systems Management
* Manage practice IT systems and ensure staff have appropriate access and training.
* Ensure compliance with data protection and confidentiality standards.
* Utilise patient and performance data to inform decisions and drive improvement.
Health & Safety
* Work with external advisors (Avensure) and building management to ensure a safe environment for staff and patients.
* Maintain up‑to‑date risk assessments, incident logs, and ensure all mandatory training is completed.
* Escalate health and safety concerns to GP Partners as needed.
Equality, Diversity & Inclusion
* Foster a culture of inclusion, equity, and respect among patients and staff.
* Support anti‑discriminatory practice and respond proactively to the needs of underrepresented groups.
* Use staff and patient feedback to adapt and improve services.
PCN Engagement and Representation
* Represent Gosberton Medical Centre at Primary Care Network (PCN) meetings and working groups.
* Collaborate with PCN colleagues on shared initiatives, workforce planning, service delivery, and strategic projects.
* Act as the main liaison between the practice and the PCN, ensuring timely communication and follow‑up.
* Provide regular updates and feedback to GP Partners on PCN developments, decisions, and opportunities.
Communications & External Relations
* Develop effective internal and external communication strategies.
* Represent the practice at external meetings and liaise with NHS and community stakeholders.
* Promote the practice and its services through appropriate marketing and outreach.
Additional Duties
* Lead on practice projects, improvement initiatives, and implementation of national and local NHS developments.
* Undertake any other reasonable duties relevant to the management of the practice as requested by GP Partners.
Working Relationships
The Practice Manager reports directly to, GP Partners. The practice values a collaborative, non-hierarchical culture where all staff are encouraged to participate in continuous development and shared leadership. Regular admin and clinician meetings support whole-team involvement and inclusive decision‑making
Person Specification
Qualifications
* Good standard of general education, including GCSE (or equivalent) in English and Maths. Leadership and/or management qualification (or equivalent relevant experience). Evidence of continuing professional development. Strong IT literacy and competence in Microsoft Office and digital systems.
* Degree‑level qualification in healthcare, business, management or a related field. Professional management qualification such as ILM, CMI, AMSPAR, PMA or equivalent. Qualification or training relating to HR, finance, quality improvement, governance, project management, or healthcare leadership. Knowledge of NHS primary care systems and dispensing practice operations.
Experience
* Significant experience working at a senior management level, preferably within healthcare, NHS, primary care, or another complex regulated environment. Demonstrable experience leading and motivating multidisciplinary teams, including recruitment, staff development, appraisal and performance management. Experience of operational management, service delivery oversight, problem solving and managing competing priorities. Experience supporting organisational compliance, governance, quality improvement and change management initiatives. Strong experience of working collaboratively with internal and external stakeholders.
* Experience working in General Practice, Primary Care or a dispensing practice environment. Experience of NHS contractual, financial and operational processes, including QOF, CQRS, enhanced services, PCN working or NHS claims systems. Experience supporting CQC inspections, regulatory compliance, estates/projects management, business planning or service transformation. Experience using NHS clinical or administrative systems such as SystmOne, Ardens or similar platforms. Knowledge or experience of dispensing operations within primary care.
Skills, Knowledge and personal attributes
* Strong understanding of leadership, people management, governance and NHS primary care operations, with knowledge of regulatory requirements including CQC, GDPR, Information Governance, Health & Safety and safeguarding. Excellent leadership, communication, organisational and problem‑solving skills, with the ability to manage competing priorities, lead multidisciplinary teams and build positive working relationships with partners, staff and external stakeholders. High standard of written, verbal, numeracy and IT skills, with the ability to manage sensitive and confidential matters appropriately. Professional, approachable and resilient, with a collaborative leadership style, strong emotional intelligence, integrity, discretion and a commitment to staff wellbeing, continuous improvement and the delivery of high‑quality patient care.
* Knowledge of NHS contractual, financial and operational processes including QOF, CQRS, enhanced services, PCN working and dispensing practice operations. Experience of project management, service redesign, digital transformation or quality improvement initiatives. Ability to support organisational development, foster positive workplace culture and contribute strategically to the long‑term sustainability and development of the practice. Flexibility to meet the evolving demands of the role and wider NHS environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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