Delivery & Performance Lead – Employability
Location: (Apply online only) Lichfield Street, Walsall, WS1 1SE
Salary: £32,000 – £35,000 per year
Hours: Monday to Friday, 9:00am – 5:00pm (No weekends)
Contract: Full-time, Permanent
About the Role We are looking for a motivated and experienced Delivery & Performance Lead to support and develop a team of Employability Coaches helping people move closer to work and sustain employment.
This is a leadership role within a busy employability centre. You will work closely with the Centre Manager to improve coaching quality, support staff performance and ensure participants receive meaningful support to overcome barriers, build confidence and secure work.
You will act as the link between management and frontline coaches, helping teams deliver high-quality support to individuals who may be unemployed, lacking confidence, or facing challenges such as health, housing, or skills barriers.
What You’ll Be Doing Team Leadership & Coaching Quality
Lead, support and mentor a team of Employability Coaches
Carry out 1-1 meetings, observations and coaching sessions
Identify training needs and deliver development support
Help staff manage caseloads effectively and confidently
Improve performance, engagement and outcomes Participant Support & Delivery
Ensure participants receive structured and person-centred support
Support staff working with both job-ready individuals and those with complex barriers
Oversee action plans, progress reviews and engagement activity
Act as an escalation point for complex cases (safeguarding, wellbeing, housing, etc.) Performance & Operations
Monitor activity levels, engagement and coaching standards
Work with management to maintain compliance and quality standards
Support audits, quality checks and documentation accuracy
Coordinate schedules including 1-1s, group sessions and outreach activity Employer & Partner Engagement
Support relationships with employers and community partners
Help participants move into work and progress toward employment
Encourage job matching, vacancies and in-work support activity What We’re Looking For Essential:
Experience supervising, mentoring or managing staff
Background in employability, welfare-to-work, recruitment, training, education or support services
Experience supporting individuals into employment or progression
Strong organisational and communication skills
Ability to analyse performance and improve results
Confident handling complex or sensitive situations Desirable:
Advice & Guidance, Coaching or Leadership qualification
Experience with safeguarding and supporting vulnerable individuals
Knowledge of welfare-to-work or government funded programmes
Experience working with employers or job matching Skills & Behaviours
Positive and motivational leadership style
Strong problem-solving skills
Resilient and solution-focused
Excellent record keeping and attention to detail
Commitment to equality, diversity and safeguarding What You’ll Get
Salary £32,000 – £35,000
Monday–Friday working hours (9am–5pm)
No weekend work
Supportive team environment
Opportunity to develop leadership experience
The chance to make a real impact in people’s lives