Salary: £28,000 - 28,000 per year Requirements:
* 12-24 months of experience in a similar 1st line support or helpdesk role
* Strong knowledge of Windows OS, Microsoft 365, and basic networking
* Excellent communication and customer service skills
* Ability to prioritize and manage multiple tasks in a fast-paced environment
* A proactive, positive attitude and eagerness to learn
* Relevant certifications (e.g., CompTIA A+, Microsoft Fundamentals) are a plus
Responsibilities:
* Respond to and resolve 1st line support tickets via phone, email, and remote tools
* Troubleshoot hardware, software, networking, and connectivity issues
* Log and track incidents using the service desk platform
* Escalate complex issues to 2nd/3rd line teams when required
* Assist with user account management (Active Directory, Microsoft 365)
* Deliver excellent customer service at all times
* Support internal documentation and knowledge base updates
Technologies:
* Active Directory
* Cloud
* Hardware
* Support
* Microsoft 365
* Windows
* Office 365
More:
We are a fast-growing, forward-thinking IT & Telecommunications Managed Service Provider delivering cutting-edge solutions to clients across multiple sectors. Our clients' growth is powered by a relentless focus on customer service, innovation, and a supportive team culture. As we expand, we are looking for a motivated 1st Line IT Support Engineer to be the first point of contact for technical queries—someone who loves solving problems and is passionate about technology. In this role, you’ll be the frontline hero for our customers, helping to resolve IT issues quickly and efficiently. You’ll work across a wide range of technologies including Microsoft 365, Windows, networking, VoIP, and cloud platforms. This role is ideal for someone early in their IT career or looking to grow within a dynamic and supportive environment.
last updated 40 week of 2025