Overview
Assistant Business Manager, Manchester Airport — Full Time, Permanent
About Charlotte Tilbury Beauty
Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the makeup industry by providing an easy-to-use, easy-to-choose, easy-to-gift range. Today, the brand operates across multiple markets with significant growth and a focus on innovative retail and product launches, underpinned by a culture that embraces challenges, disruptive thinking, and teamwork.
Today, Charlotte Tilbury Beauty is a global business delivering market-leading growth and a strong internal culture. The organisation continues to grow and seeks extraordinary talent to join its success and help drive limitless ambitions.
About the Role
You act as the ultimate Charlotte Tilbury ambassador in Travel Retail by leading and engaging your team with the Tilbury vision. You are enthusiastic about meeting and exceeding targets and driving strong team performance through motivation. You place customer experience at the forefront of your leadership style, continually exploring new ways to engage and satisfy customers. You collaboratively work with the Business Manager to support seamless day-to-day operations on the Tilbury Terminal. You will operate across borders as needed.
* Drive financial results in store to meet and exceed targets and KPIs
* Support the Business Manager to determine individual and team sales targets and communicate with Retail Artists to agree and deliver them
* Demonstrate entrepreneurial spirit; be a specialist among retail artistry brands with genuine enthusiasm and commitment to the Company's performance
* Lead by example to promote exceptional customer service and a superior customer experience
* Coach and give feedback to the team to ensure Charlotte Tilbury standards in service and artistry
* Extend exceptional customer service beyond the in-store experience; drive the customer database for direct marketing opportunities
* Implement individual and team development plans, conducting regular reviews that encourage two-way feedback and coaching
* Foster a positive, cooperative team culture through team meetings and collaborative management; recognise and celebrate performance
* Propose plans, events and other activities to unlock commercial success
* Maintain impeccable visual merchandising, counter cleanliness and hygiene standards
* Maintain grooming standards, inspiring the team to present their best
* Flexibility to work 5 days on a shift basis, including early and late shifts
* Provide a five-year working and personal reference and a Criminal Reference Check due to the airside location in the departures lounge; details discussed at interview
About You
* Retail management experience
* A genuine passion for the beauty industry
* Commercial acumen
* People management experience
* Strategic planning experience
Why join us?
* Structured induction programme – Charlotte's Magic Academy, focusing on artistry and commerce to deliver red-carpet customer experience
* Structured career development with support to explore learning potential and goals
* Exclusive product launches and a full Charlotte Tilbury Look upon completion of the academy
* Access to Tilbury Treats, a rewards platform offering discounts on a range of experiences
* Other benefits such as life assurance, birthdays off, team sales incentives, and more
At Charlotte Tilbury Beauty, our mission is to empower everybody to be the most beautiful version of themselves. We celebrate diversity and invite people from all backgrounds, cultures, voices, beliefs, and perspectives to join our global workforce. For more about life at Charlotte Tilbury Beauty, please follow our LinkedIn page.
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