Operations manager

Role: Operations Manager
Salary: Up to £56,000 + Annual Bonus
Hours: 37.5 per week, Monday to Friday
Location: Hertfordshire (Hybrid, up to 2 days WFH)

Overview
We are working with a leading SPV to support the appointment of an Operations Manager to oversee a major student accommodation PPP project.
This long-term partnership covers the design, build, financing, and operation of over 3,000 student rooms within a university environment in Hertfordshire.
Conveniently located, the site is easily accessible from London, with direct trains from Kings Cross taking approximately 25 minutes, alongside regular shuttle bus services from the station.

The Role
This is a hands-on role focused on managing a single, high-profile accommodation contract within a university environment.
You will take responsibility for the day-to-day operational delivery of the estate, working closely with outsourced FM providers to ensure services are delivered to a high standard. Acting as the key interface with the client, you will attend regular meetings, provide performance insight, and ensure clear communication across all stakeholders.
A key part of the role is the ability to review, challenge, and support FM contractors, interrogating performance, identifying issues, and reporting back with clear, informed recommendations.