Are you looking for a rewarding role where you can make a real difference to patients every day? Join Mid Yorkshire Teaching NHS Trust as an Appointments and Referrals Co-ordinator and become part of a busy, supportive team delivering high-quality patient care.
You will be a key point of contact for patients, coordinating outpatient appointments and managing patient pathways to ensure they are seen in the right place and at the right time. You will use a range of IT systems to support efficient booking and clinic utilisation.
The role also includes supervising administration team members, providing day-to-day guidance and support, and ensuring the delivery of high-quality, consistent standards of work across the team.
You will work closely with clinical and administrative colleagues across the Trust, communicating with patients and their families in a professional and compassionate way, often supporting those who may be anxious or distressed.
If you are organised, confident, and passionate about delivering excellent patient care, this is a great opportunity to develop your career within the NHS.
Main duties of the job
* Develop and maintain the ability to use and simultaneously navigate a range of computer systems including Patient Administration System (PAS), the electronic referral system, patient records, order communication system, digital call handling system, Microsoft packages, particularly Excel.
* The post holder will be required to work in a fast-paced environment, with the ability to manage competing demands whilst multitasking with the possibility of multiple interruptions.
* To frequently sit and concentrate using multiple computer screens for a substantial proportion of the working day, inputting accurate information using varying computer systems at the same time, often whilst speaking to a patient.
* To provide a dedicated service to individual specialties, working in partnership with a multi-disciplinary team including clinical and administrative colleagues to keep outpatient clinics utilised to optimum levels.
* Using Excel, extract and filter patients from the New Waiters and Follow-Up PTL (Patient Tracking List) to ensure patients selected are in clinical priority and chronological order in line with local and national targets (18-week RTT and Cancer) prior to booking.
* Book, cancel and re-arrange appointments in line with the Trusts Patient Access Policy ensuring slots are offered to patients giving reasonable notice.
* To have a clear understanding of patient pathways and episodes ensuring patients are supported safely through their pathway be this routine, cancer or acute.
About us
We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff members work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield).Committed to continuous improvement, we prioritise our people and values so we can deliver excellent patient experience. Our team is friendly, passionate and always seeking better ways to work through research and innovation.We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces for honest conversations and to share ideas, thoughts and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion.As a member of the team, you will have access to the NHS pension plan, a generous holiday allowance, employee health and wellbeing services and extensive benefits and support. These include onsite nurseries, childcare vouchers,home electronics schemes, working carers support, carer-friendly policies, and more.If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.
Job responsibilities
Qualifications
* Sound educational background (5 GCSEs including English and Maths)
* NVQ 3 in Business Administration or equivalent experience
* ECDL or equivalent experience
Experience
* Experience of working with multiple computer software programmes such as Microsoft Office, Patent Administration System, ICE
* Working within a multidisciplinary team
* Experience of working in a customer service environmentExcellent communication skills to overcome barriers of understandingWorking in a demanding and fast paced environment and ability to cope with regular interruptions and changes to work prioritiesExperience of collating dataAbility to organise self, working to deadlines and ensuring quality standards.Experience of scheduling / coordination activities and/or resources.
Person Specification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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