Sanctuarymanages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives.
Housing Officer
Beck Road Shiregreen : Sheffield
GBP 32,887 : GBP 34,617 per year p
lus GBP 600 car allowance
37.5 hours per week
We have an exciting opportunity for a hardworking and committed Housing Officer, who has sound knowledge of the local area, to join our team of 9 Housing Officers and an Area Manager based at our Shiregreen Office. You will be responsible for providing a high:quality housing management service that meets the identified needs of customers and the wider community. This is a varied opportunity that will see you manage a range of situations and help to build key relationships between Sanctuary Housing and our tenants. You will have excellent negotiating skills and a flexible approach to working.
The role of
Housing Officer
will include:
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Delivering high quality housing management services meeting the needs and expectations of current and future residents and the wider community
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Responsible for a patch consisting of general needs and affordable housing properties
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Effective management of anti:social behavior cases
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Providing an effective tenancy and resident customer service which is in line with policies and procedures
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Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting resident welfare via appropriate channels
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Dealing with complaints about service delivery focusing on first contact resolution and learning from this to help to develop an excellent customer service
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Liaising with colleagues in Property Services and Lettings to ensure the effective allocation of void properties
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Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)
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Working with a range of external agencies to resolve a range of issues affecting tenant welfare including, domestic abuse, anti:social behaviour, and safeguarding
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Working closely with administrative colleagues to complete a range of tenancy management processes, which include tenancy conversions, permissions, mutual exchanges, successions, service charges, and enforcement of tenancy breaches
Skills and experiences:
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Proven experience of undertaking a similar role
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Excellent skills in analysing and diagnosing problems and implementing solutions
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Excellent customer service and customer care skills
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Proven experience of good practice resident involvement activities
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An understanding of Microsoft Office packages including Word, Excel and Outlook
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Excellent communication skills both verbal and written
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Working knowledge of relevant regulations and good practice
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Travel is a requirement of the role, therefore a full valid driving licence is essential
Why work for us?
We are a not:for:profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
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25 days annual leave (rising to a maximum of 30 days) plus public holidays
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A pension scheme wit