* Title: Key Worker Services Property Manager
* Contract Type: Permanent Full Time
* Salary: £32,881 to £36,069 per annum (London weighted salary)
* Grade: 6
* Reporting Office: Slough with regular travel to Head Office in Stratford
* Working Location: Wexham Slough
Responsibilities
As a Property Manager you will be part of the lettings process working closely with external stakeholders helping people to report repairs management of ASB cases complaints and the delivery of a quality housing management service. To do this we will provide you with extensive training and ongoing support.
* Deliver a responsive efficient and customer focused service to residents.
* Work collaboratively with internal and external stakeholders to achieve results – develop and influence relationships at all levels ensuring effective and efficient delivery of services.
* Ability to manage void stock effectively and provide detailed reports to third parties.
* Ability to manage fast past move-ins independently and accurately.
* Doing regular inspection of all units to ensure they are maintained to a high standard and we comply with all Health and Safety related requirements.
* Raising maintenance issues managing the repair until complete.
* Supporting the management function in maximising rental returns and minimising tenancy void periods.
* Ensuring the property portfolio and associated activities are delivered in accordance with legislative requirements and ensuring compliance across the operations and legal contracts.
* Providing excellent customer service to a demanding client base and maintaining relevant records and systems.
* Conduct effective tenancy and asset management to ensure maximum returns.
* Carrying out regular estate management inspections in line with housing management and H&S requirement.
* Leading on regular resident and stakeholder engagement.
Qualifications
* Excellent communication (written and verbal) and customer service skills with the ability to work as part of a dynamic team and respond positively to challenges.
* Proven record in delivering on targets and deadlines within a demanding customer focused commercial environment.
* An awareness of budgetary and financial risk to L&Q in its requirements to meet contractual obligations.
* Experience of using MS Office Suite (This will include Excel Microsoft teams and CRM / Microsoft D365 software).
* Have experience in managing complaints within target times and managing resident expectations for a positive result.
* Diverse understanding of tenancy management & Housing management responsibilities.
* Have an excellent understanding of tenancy management including that of assured Shorthold tenancies and related knowledge of applicable legal notices.
* Understanding of legal processes relating to breach of tenancy and arrears.
* Experience in carrying out regular estate inspections and able to identify independently risks to both residents and L&Q.
* Able to independently identify improvements to day to day processes to ensure efficiency.
* If you require any reasonable adjustments at any stage during this process including application stage please.
Benefits
* Excellent pension plan (up to 6% double contribution)
* 28 days Annual Leave rising to 31 days with length of service
* Bank Holidays
* Westfield Health Cash Plan non-contributory life assurance up to 21 hours volunteering paid days lifestyle benefits Employee Assistance Programme and many more
About L&Q
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties home and we’re proud to serve diverse communities across London, the South East and North West of England. At L&Q people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework which outlines our core expectations and should be demonstrated at all times and all levels when representing L&Q. L&Q strongly believe a diverse and inclusive workforce is important and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.
At L&Q sustainability is at the heart of what we do. We recognize the responsibility we hold as one of the UK’s largest housing associations. 250,000 people call our properties home and we’re proud to serve diverse communities across London, the South East and North West of England. At L&Q sustainability is at the heart of what we do and we recognise the responsibility we hold as a leading housing association and developer. 250,000 people call our properties home and we’re proud to serve diverse communities across London, the South East and North West of England. We’re one of the UK’s largest housing associations and we’re committed to our people and the communities we serve. 250,000 people call our properties home and we’re proud to serve diverse communities across London, the South East and North West of England.
Closing Date
7th November 2025 – 11pm
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