Our client is looking to recruit a FNOL/Concierge Claims Technician within their Property Claims team in Glasgow (Hybrid working). You will use your technical knowledge and experience to assist adjusters to proactively case manage, negotiate, and settle property claims, as licensed.
Role & Responsibilities:
Being the first point of contact to policy holders making an insurance claim
Providing outstanding customer service and putting the customer at the centre of everything
Building strong professional relationships with team members and other areas of the business
Ensuring all information is documented correctly prior to Loss Adjuster visits
Skills & Requirements:
FNOL experience in Insurance/Loss Adjusting/Claims Handling preferable
Team player with the passion for helping others
Proactive, with the ability to work with initiative
Able to work as part of a team to ensure client SLAs are met