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Details Reference number 410266 Salary £72,000 - £79,200 GCO Pension, GCO Terms. Up to 15% performance-related-pay available on accreditation. GBP Job grade Grade 7 Commercial Lead Contract type Permanent Business area GCF - HM Revenue and Customs Type of role Commercial Working pattern Flexible working, Full-time, Job share, Part-time, Compressed hours Number of jobs available 1 Contents
* Location
* About the job
* Benefits
* Things you need to know
* Apply and further information
Location GCO is based in London.
Assignment Location: Stratford E20 1HZ, Manchester M3 5DS, Telford TF3 3BD, Leeds LS1 4AP, Liverpool L2 7LS.
Occasional travel to meet colleagues, stakeholders and suppliers at HMRC and external premises is required.
Relocation costs will not be reimbursed. About the job Job summary
Thinking about joining HMRCs Commercial Directorate?
Lead the governments digital and technological transformation! Opportunities range from leading highly motivated and professional commercial specialists, developing cutting-edge category strategies, to delivering multi-million-pound procurements. As the demand for IT solutions is higher than ever, every day promises to be different.
Develop Your Skillset
Commercial offers opportunities for exceptional personal development and career growth! Youll develop highly-sought commercial skills, while strengthening your ability to influence, innovate, and challenge yourself, setting you up for future success!
Make Work, Work for You
With flexible working, you can plan your days in a way that helps you be productive, while making sure you can continue to live your best life.
Be One of the Team
Work Collaboratively Alongside Our Award Team In a Fast-paced And Diverse Environment. We Love What We Do, And You Can Too
* HMRC IT Applications is an exciting place to work, were a great team that collaborates and carryout high-value, critical procurements. Ive led over £600m of work and learnt a range of innovative commercial approaches like using Taxi Rank for fast-paced requirements. Miriam Larocque, Pre-Award Commercial Lead.
* The IT Pre-Award team enjoys a great variety of projects across a range of software specialisations. This keeps things interesting and also allows lots of opportunity for development by leading projects at various levels. Josh Jones, Senior Sourcing and Procurement Officer.
Make a Difference
See the benefit of your work! HMRCs vital purpose touches millions of lives every day; we fund public services like hospitals and schools, alongside helping families and individuals with targeted support. Achieving this is complex and demanding, but incredibly rewarding!
An effective tax system is the bedrock of a civilised society, and we want you to be a part of it!
Job Description
You will help design, create, implement and maintain category and sourcing strategies, bringing fresh perspectives and insights to the existing team.
Youll have substantive procurement/commercial experience and demonstrable delivery of high-value complex projects. You will apply this expert knowledge to deliver high-quality, compliant and innovative commercial outcomes aligned to HMRCs objectives that drive value for money across the procurement lifecycle.
You will be comfortable identifying, mitigating, and managing risk to protect and assure the delivery of complex projects and programmes, efficiently and effectively reducing the Departments risk exposure.
G7 e-Customer Relationship Management
HMRC is in the early stages of exploring a transformation of its Strategic Customer Engagement Platforms (CEP), known widely as Customer Relationship Management (CRM). The estate currently consists of a number of contracts across business units providing capabilities across disparate applications and suppliers.
HMRC needs to run a number of procurement competitions to select PaaS/SaaS tools to form the future technology stack for Customer Engagement. This includes omni-channel customer contract, web data exchange with customers and customer relationship platform. This will result in multi-year deals with a likely NPV market value of c.£700m.
You will support in the creation and delivery of the strategy, planning and execution of the programme through complex requirements gathering, procurement activity, business cases, senior stakeholder management and negotiations.
Locations
The successful candidate(s) will be able to agree a contractual workplace from those locations listed in this advert. When selecting your location listed in this job advert please be aware that this will be your contractual base location with a requirement to spend a minimum of 60% of your working time in this organisational workplace.
Your time spent on official duties at workplace locations other than your contractual office such as supplier, customer or partner locations required to perform your role is included in the 60% attendance.
This requirement will however take into consideration any reasonable adjustments agreed upon appointment for people with a disability, flexibilities agreed for those with specific caring responsibilities, or other similar temporary flexibilities.
Person specification
The Successful Candidate Will
* Work with Senior Business Owners and a wide variety of stakeholders in cross-functional teams, including Commercial Contract Management teams, to build a forecast of demand, deliver a quality service and drive value for money within the Commercial Process.
* Develop procurement strategies, sourcing processes and in-life management which support the delivery of HMRC and Cabinet Office objectives.
* Use specialist knowledge to support the development of innovative strategies and optimum routes to market to deliver the required commercial outcomes and improved value.
* Identify and successfully mitigate commercial risk in procurement strategies.
* Ensure adherence to governance, legislative and policy requirements, and adopt a robust approach to risk management, including formal reporting through internal and external governance channels.
* Lead both independently and through sourcing teams to deliver high-quality, compliant and innovative commercial outcomes, including large-scale IT procurements.
You must be able to demonstrate experience in digital procurements e.g., SaaS/PaaS/IaaS, and/or AI and negotiation of contracts in a public sector environment.
We would be particularly interesting in those who also have experience in:
* Commercial business partnering to enable major change; and/or
* Using lean, agile or continuous improvement techniques to deliver innovative commercial solutions.
Technical skills
We'll assess you against these technical skills during the selection process:
* Ability to analyse commercial risks and understand margins of error in developing recommendations for customers and/or key stakeholders. Articulating key risks when presenting recommendations for customers and/or key stakeholders.
* Experience of having had a leading role in complex commercial activities, with demonstrable experience in sourcing. Experience of influencing stakeholders, presenting technical issues in a coherent way.
* The ability to challenge senior stakeholder decisions, work under pressure, and deliver multiple commercial projects within agreed timescales.
* Take a view across the commercial lifecycle to create strategies that maximise the return on investment, improve costs and delivery, by developing commercial relationships to achieve stakeholder objectives.
* Experience in development of strategies for high-value/risk, critical/complex procurements and playing a leading role in the implementation and end-to-end delivery of these.
Benefits
As a valued employee of the Government Commercial Organisation (GCO), you will have access to all the benefits the centre has to offer; including flexible working, generous benefits, Career Coaches, Mentors, L&D, a Commercial College, active talent management and, most importantly, access to commercial projects that will far exceed the scale and complexity on offer elsewhere in the UK.
For existing Civil Servants: For full details of the impact on any move across the civil service on your existing terms and conditions, please read the candidate pack. Please note that any move across the Civil Service may have implications on your ability to continue to claim childcare vouchers.
Things you need to know Selection process details This vacancy is using Success Profiles, and will assess your Experience and Technical skills.
Your application will be reviewed by a panel and should you be successful at sift we will invite you to attend a Virtual commercial Assessment and Development Centre (VADC). The panel will review results of the VADC and determine which candidates will go through to a subsequent final panel interview. Please note: Only candidates that achieve an A grade at ADC will be invited to interview for this role.
Please be advised that the Virtual ADC is taking place on Wednesday 16th July 2025 and will require a full day's attendance.
If you are invited to attend a virtual ADC, but for any reason are unable to meet the date outlined then please get in touch with the team on as soon as possible. The ADC is booked and paid for in advance by departments, therefore it is only in certain circumstances we are able to accommodate alternative dates.
For full details of our process, and a likely timeline, please read the attached candidate pack.
Throughout our selection process, we will make decisions about your capability to do the job, based on evidence you provide against the Technical Skills (essential criteria) and your Job History (CV) that you will be asked to provide during the application process. Further help and advice on our application and selection process can be found at this web address https://www.civil-service-careers.gov.uk/gcf-how-to-apply/
IMPORTANT: If you do not receive an acknowledgement of your application within 2 working days please contact:
Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements
This Job Is Broadly Open To The Following Groups
* UK nationals
* nationals of the Republic of Ireland
* nationals of Commonwealth countries who have the right to work in the UK
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
* Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements Working for the Civil Service The Civil Service Code sets out the standards of behaviour expected of civil servants.
Requirements
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy. Apply and further information This vacancy is part of the Great Place to Work for Veterans initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window). Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact :
* Name : Hayley Parfitt
* Email :
Recruitment team
* Email :
Further information If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should direct this to the Head of Commercial Resourcing Hub at the following email quoting the vacancy reference number (if applicable) and the details of your complaint. If you are not satisfied with the response you receive, you can contact the Civil Service Commission via the following web page: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Retail
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