Responsibilities
* Act as the first point of contact for customers in branch or over the phone.
* Assist with day‑to‑day transactions, queries and servicing.
* Answer customer calls into our contact centre.
* Build relationships and identify solutions.
* Develop knowledge of services and products to help customers.
* Identify new ways to improve the customer experience.
Qualifications
* Proven ability to deliver outstanding customer service face‑to‑face or via telephony (Required).
* Effective communication skills to understand customer needs (Required).
* Desire to go above‑and‑beyond for customers (Preferred).
* Team working skills and a flexible, can‑do approach (Preferred).
* Openness to a broad range of activities beyond normal expectations (Preferred).
* Ability to grow, adapt and change to accommodate business needs and priorities (Preferred).
Benefits
* Starting salary £25,000 plus a £500 annual cash allowance.
* 25 days’ holiday plus bank holidays, increasing to 26 days after 5 years of service; option to purchase up to 5 contractual days per year.
* Voluntary healthcare benefits at discounted rates, including medical, dental insurance and health assessments.
* Employer pension contribution of 8% of salary, up to 12.5% if you contribute; cash option available.
* Company‑funded death‑in‑service benefit and income protection insurance, with discounted rates for additional life assurance and critical illness cover.
* Share plans to share Santander’s success.
* Employee product discounts and access to other Santander offers.
* Competitive rewards reflecting impact and value.
* Well‑being support across physical, mental, social, and financial pillars.
* Life‑stage support including enhanced family leave, childcare options and tailored wellbeing support.
* Volunteering opportunities to give back to local communities.
* Global growth opportunities across the international network.
Equality and Diversity
We are proud to be an inclusive organisation that provides equal opportunities for everyone – regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to creating a recruitment experience that is accessible, fair and welcoming for all candidates.
Right to Work
All candidates must have the right to work in the United Kingdom to commence employment with Santander.
#J-18808-Ljbffr