Job Title : Casual Support Officer
Salary : £14.44 per hour
Working Hours : As required
Location : Lewisham Young People Services, Lewisham
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.
The difference you will make as a Casual Support Officer
We believe in providing care and support to our clients that will enable them to make informed decisions about their life that will increase their sense of wellbeing : this might be greater independence, better coping strategies or a richer network and sense of self achievement. You will be working from one of our supported services providing support to our customers in a variety of ways.
Some of your responsibilities will include :
* Carry out assessment to identify and prioritize needs
* Use SMART goal planning to provide needs led holistic support
* Create an environment that promotes opportunities for customers to develop, learn and enable skills towards independence
* Provide a comprehensive support planning service to customers in line with the department’s policies, procedures, and approach
* Ensure customers are fully informed of their rights and responsibilities regarding the service and are enabled and empowered to get involved in the running of the service through consultation and participation
* Set up and maintain customer files and ensure that accurate and up to date records are kept of support provided to customers in accordance with HCS policies
About You
We are looking for someone who believes in working together as part of a team, who shares our values and who is committed to achieving positive outcomes for all of our customers.
We are looking for someone with :
* Experience of working with vulnerable people with a range of needs in a support capacity
* Good communication skills and the ability to engage with and respect the needs of vulnerable people
* Excellent team working skills
* Housing sector knowledge
* Strong IT skills to manage and maintain administration and recording systems
* Excellent team player who can work flexibly to meet business requirements
* Flexibility to cover shifts, sometimes at short notice
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy :
* Competitive pay & generous pension
* Investment in your learning, personal development and technology
* A wide range of benefits
Diversity and Inclusion at Riverside :
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and / or person specification) they will be guaranteed an interview.
Person specification
Knowledge, Skills, and Experience
Essential
* An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs.
* Experience of working in a team and communicating positively with other people.
* Experience of being able to organise tasks and plan accordingly whilst dealing with people.
* Be a team player with a caring, empathetic, flexible and have a resilient, can‑do attitude.
* Able to use initiative and have confidence to make decisions.
* Basic administrative and IT skills maintain records.
Desirable
* Experience of working with vulnerable and diverse customer groups or individuals with complex needs.
* Personal lived experience of either homelessness, rough sleeping, mental health issues or substance misuse.
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