Job overview
This is an exciting time to join the Cardiology team at Epsom & St Helier Hospitals as we look to expand our provision of Cardiology services. We are looking for a motivated, dynamic and enthusiastic individual to join our administrative team and support with coordination and scheduling of an expanded programme of work.
Main duties of the job
This is an exciting time to join the Cardiology team at Epsom & St Helier Hospitals as we look to expand our provision of Cardiology services. We are looking for a motivated, dynamic and enthusiastic individual to join our administrative team and support with coordination and scheduling of an expanded programme of work.
Reporting to the Assistant Service Manager for Cardiology, you will work closely with the Cardiology Administrative and Clerical team to support the administration and scheduling of day case, inpatient and outpatient activity for the Cardiology service. A flexible approach and excellent interpersonal skills are essential in addition to high standards of customer service.
The post holder will be the point of contact for all administrative and clerical issues relating to a patient’s care pathway, tracking and supporting patients from referral to treatment &/or discharge.
The role will require some patient-facing activity, and you will also be expected to manage and support queries from patients, clinicians and fellow staff. Excellent telephone skills and good IT proficiency will also be essential in helping with day-to-day duties. The role requires the postholder to be able to work at both hospital sites for several days each week.
If you are solution-focused, good at prioritising and motivated to improve the patient experience, this could be the role for you!
Working for our organisation
Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.
We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.
The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.
Detailed job description and main responsibilities
Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
Person specification
Knowledge
Essential criteria
1. Computer literate, with experience of using a keyboard
2. Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications
3. Knowledge of confidentiality and data protection principles
4. Knowledge of health and safety
5. Understanding of principles of equality and diversity
6. Knowledge of NHS service provision including national waiting time standards
Desirable criteria
7. Understanding of medical terminology
8. Knowledge of healthcare administrative systems and processes
Qualifications
Essential criteria
9. Good general education with GCSE or equivalent in English at grade C or above.
Desirable criteria
10. ECDL
11. NVQ or working towards NVQ or equivalent
12. A-Level English
Experience
Essential criteria
13. Experience of using a full range of IT/Patient administration systems
Desirable criteria
14. Experience working with Cerner
15. Experience working in a similar patient administration role in a hospital/health care setting
Skills
Essential criteria
16. Knowledge & awareness of diversity and human rights as appropriate to your role
17. Ability to communicate effectively to ensure high standards of care, treatment, service or support as appropriate to your role,
18. Ability to understand an individual’s communication, physical & emotional needs; recognise their needs and preferences
19. Ability to provide a customer focused service
20. Knowledge of dealing with customer complaints and experience of customer care.
21. The ability to prioritise tasks effectively without direct supervision
22. Good attention to detail
23. Evidence of ability to prioritise workload and work without direct supervision
24. Demonstrates excellent interpersonal, verbal and written communication skills
Your recruitment team
The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us:
E:
Your application
Please ensure your supporting statement clearly reflects the job description and person specification, as shortlisting will be based on these criteria.
Please refer to the latest UKVI guidance and ensure you have the appropriate right to work before applying for this role.
Use of Artificial Intelligence
We kindly ask that you avoid using AI tools to draft your application. We value authentic, individual responses that reflect your own experience and communication style.
References
Please provide a minimum of 3 years’ employment and/or education history, including professional email addresses (not personal accounts such as Hotmail or Gmail). If you cannot provide these, please inform the interview panel to avoid delays in pre-employment checks.
Closing date
To help us manage recruitment efficiently, some vacancies may close early once we have received a sufficient number of applications.
Shortlisting
If you are successfully shortlisted, you will be contacted by email or SMS from the South West London Recruitment Hub. Please check your registered TRAC email regularly.
Application feedback
If you do not hear from us within four weeks of the closing date, please assume your application has not been successful on this occasion.
Safeguarding and DBS Checks
We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
This vacancy may have an application cap, so please apply promptly to avoid disappointment. Ensure your supporting statement clearly shows how you meet the job specifications.
Documents to download
Further details / informal visits contact
NameHayley EarleJob titleAssistant Service ManagerEmail addressTelephone number020 8296 2653