Overview
Noatum Logistics, part of AD Ports Group, is a global leader in logistics, freight forwarding, and supply chain management, recognized for delivering integrated, high‑value solutions to customers worldwide. With a robust presence across 27 countries and specialized capabilities spanning Air Freight, Ocean Freight, Road & Rail, Customs Brokerage, Contract Logistics, Cold Chain, and Project Cargo, we combine technical excellence with deep industry expertise to support some of the world’s most demanding sectors—including Fashion & Retail, High Tech, Automotive, Mining, Energy, Defense, and Pharma.
As a client‑centric logistics operator, our teams of onsite experts design and execute tailored end‑to‑end supply chain solutions that drive operational efficiency, resilience, and commercial growth. Our reputation for service excellence and specialized know‑how has positioned us as a trusted partner for global and regional companies navigating complex and evolving logistics environments.
Role Purpose
We are looking for an E‑Solutions Team Leader to join our dynamic team at Noatum Logistics. In this role, you will coordinate and support daily operational activities within the eSolutions team in Egham, ensuring we deliver best‑in‑class parcel carrier services. You will collaborate closely with Sales, Operations, and Contract Logistics teams, while supporting and deputising for the eSolutions Product Manager.
Key responsibilities
* Support the eSolutions Product Manager in organising and overseeing the team’s daily workload.
* Work closely with Sales, Contract Logistics, and the Product Manager to ensure best‑in‑class carrier services.
* Provide cover for the eSolutions Product Manager when required.
* Collaborate with Centiro (multi‑carrier platform) teams to develop and test new system functions and features including managing invoicing and carrier invoice reconciliation.
* Create SOPs and training manuals for all eSolutions processes.
* Build and maintain strong relationships with parcel carrier suppliers to ensure service quality meets customer expectations.
* Escalate operational issues including missing parcels, claims, and customer complaints.
* Support onboarding of new customers and conduct Beta testing.
* Assist with the creation of inbound and outbound consignments.
* Provide quotes for new business opportunities and general courier services.
What are we looking for in you?
* Proven experience in managing a team
* Previous experience working with parcel carriers (desirable)
* Strong ability to delegate tasks effectively.
* Proficiency in Microsoft Word, PowerPoint, Excel, and Outlook.
* Excellent verbal and written communication skills with a strong track record of customer service.
* Strong organisational and time‑management skills with the ability to multitask and prioritise workload in a fast‑paced environment.
At Noatum Logistics, we guarantee equal opportunities and non-discrimination based on sex, gender, race, religion, disability, age, or sexual orientation in our selection processes. Our goal is to maximise people’s talents in all their diversity while eliminating any form of discrimination.
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