Job Summary:
We are seeking a highly motivated and experienced Restaurant Manager to oversee daily operations, lead a team of staff, and ensure excellent customer service in our establishment. The ideal candidate will have strong leadership skills, a passion for hospitality, and the ability to manage all aspects of a busy restaurant environment.
Key Responsibilities:
Operations Management:
* Oversee day-to-day restaurant operations to ensure smooth service and high efficiency.
* Monitor inventory levels and order supplies as needed.
* Ensure compliance with food safety, sanitation, and health regulations.
* Manage cash handling procedures and point-of-sale (POS) systems.
* Maintain cleanliness and organization of the restaurant.
Staff Management:
* Hire, train, and supervise restaurant staff including servers, cooks, and hosts.
* Create work schedules and manage labor costs.
* Conduct performance reviews and provide coaching and feedback.
* Foster a positive team environment focused on guest satisfaction.
Customer Service:
* Ensure exceptional guest experiences by maintaining high service standards.
* Handle customer complaints and resolve issues promptly and professionally.
* Monitor online reviews and feedback to maintain a positive reputation.
Financial & Reporting:
* Manage restaurant budgets, payroll, and operating costs.
* Monitor daily sales and profitability.
* Generate weekly/monthly performance and financial reports.
* Work with senior management on strategic planning and business development.
Qualifications:
* Proven experience as a Restaurant Manager, Assistant Manager, or similar role.
* Strong leadership, interpersonal, and communication skills.
* In-depth knowledge of food and beverage operations.
* Familiarity with restaurant management software (e.g., POS systems, scheduling tools).
* Ability to work flexible hours, including nights, weekends, and holidays.
* High school diploma or equivalent; degree in Hospitality or Business Management is a plus.
Key Skills:
* Leadership and team management
* Customer service excellence
* Problem-solving and conflict resolution
* Time management and multitasking
* Financial acumen and budgeting
Job Types: Full-time, Permanent
Pay: £29,000.00-£32,000.00 per year
Benefits:
* Employee discount
Work Location: In person