Overview
We're looking for an Administrator to join our friendly Children's Therapy Service. This part-time role is key to helping the team run smoothly and ensuring families receive the support they need without delay. This role is for 26 hours per week
Typical hours: 9:00 – 17:00
Responsibilities
* To provide a comprehensive administration service to support in the day to day running of the service.
* To act as a contact point and liaise with patients, teaching staff, education, social services and other staffing groups within the Trust over the telephone and face to face.
* To maintain and monitor the waiting list at the direction of the Head of Therapies/ Service Manager sending out acknowledgement letters to parents and making initial appointments for joint assessments.
* Ensure all clerical activity is recorded accurately for activity purposes in a timely manner. This will involve using the EMIS IT system for registering and discharging referrals and recording clinical outcomes.
* Ordering of stationery/office supplies.
* To assist with data collection/data management.
* To undertake any necessary photocopying, filing, emailing and other administrative duties.
* To organise interpreting services prior to patient/carers appointments when requested.
* To effectively deal with centralised emails on behalf of the service.
* To understand and maintain a high standard of confidentiality adhering to the Trust Data Protection policy.
* To undertake training as and when necessary.
* To work across CCHP sites as required.
* To have a flexible approach and undertake any other duties appropriate to grade and needs of the department/ wider team as agreed between the post holder and the Admin Manager.
Skills, Knowledge and Experience
* Previous Administration experience dealing with telephone enquiries, correspondence, and office administration.
* Experience and understanding of dealing with sensitive and confidential information.
* Ability to maintain relevant records and information systems.
* Knowledge of patient administration systems, such as EMIS, Microsoft and Power BI.
* An understanding of Equality and Diversity policies.
* Knowledge and awareness of Health & Safety.
Qualifications & Training
* Good standard of education at GCSE level (9-4/A-C) including English language and Maths or equivalent.
* RSA 2 standard or equivalent.
* NVQ 2/3 in Business Administration.
Benefits
Agenda for Change Salary, full NHS benefits, 27+ days' annual leave, and participation in the NHS Pension Scheme.
£25,760 – £27,476 a year Pro Rata, Per Annum.
Requirements
Disclosure and Barring Service Check – This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
We are unable to provide sponsorship for this role and can only accept applications from UK based applicants.
If you are currently require a visa to work in the UK, there must be a minimum of 14 months from your application date until the expiry date. You must include the expiry date in your application.
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