Salary
UH7 £38,784pa to £46,049pa by annual increments on achieving designated skills and experience
Contractual hours
37
Basis
Full Time
Job category/type
Professional/Technical
Job reference
REQ000294
Post Title: Senior Investigation Officer
SBU/Department: Student Procedures Team, Dean of Students Office
FTE: 1.0fte (working 37 hours per week)
Duration of Contract: Permanent
Annual Leave: 30 days plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year
Location: College Lane Campus, Hatfield(Potential Flexible Location arrangements available)
The Dean of Students Office (DOS) SBU provides an incredibly varied and motivated working environment, where no day is the same. The Student Procedures Team has recently undergone a transformation at the beginning of 2023, with the introduction of a manager, two Investigation Officers, and a Training & Development Facilitator. As the team continues to develop and grow, this brand-new post is an exciting addition to the team, with the aim to share knowledge and develop expertise when leading on non-academic related investigations.
Main duties and responsibilities
This is an exciting opportunity for the Senior Investigation Officer to take ownership of this new role and lead a team of Investigating Officers to implement non-academic misconduct and complaint policies (including Bullying and Harassment and Sexual Misconduct) on behalf of the Dean of Students Office, whilst developing and maintaining a specialist knowledge of their own area of responsibility within the team. You will offer advice and information to staff and students on the implementation of the University's regulations and procedures for student appeals, complaints and disciplinary matters, to ensure that appropriate support services are signposted to for all students including those with particular needs e.g. overseas and students with additional support needs.
The successful candidate will manage their own complex investigation caseload, alongside supervising the Investigation Officers. This will involve producing detailed professional investigation reports, in accordance with policy and OIA best practice timescales, and acting as Case Officer at non-academic misconduct panels and where relevant student complaint hearings. You will work collaboratively with colleagues from Student Procedures and Safeguarding and Student Wellbeing teams, Academic Schools and other SBUs across UH, Hertfordshire Students' Union, Security, the University's Police Team, and OIA.
Skills and experience required
You will have significant experience of conducting sensitive and complex investigations, including investigations of alleged sexual misconduct, and bullying & harassment. You will be able to clearly evidence your experience of presenting investigation outcomes to senior panels as well as the proven ability to write detailed, accurate and concise investigation and data analysis reports, exercising sound judgement informed by evidence.
The successful candidate will have a proven record of working within and managing a busy team, with the ability to respond effectively to a wide range of people, whilst maintaining confidentiality, impartiality and professionalism always. You will be a confident public speaker, have initiative, and be methodical, well organised and able to work under pressure.
Qualifications required
You will be educated at a minimum of degree or equivalent and/or proven relevant professional experience.
Please view the job description and person specification for a full list of the duties and essential criteria. Please attach a personal statement showing clearly how your skills and experience match the Person Specification.
Internal applicants– please ensure you apply via your employee self-service portal.
We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work or demonstrate access to UK Right to Work before an offer is made.
Contact Details/Informal Enquiries: Emma Blanchard (Student Procedures Manager)
Closing Date: 08 October 2025
Interview Date: TBC
Reference Number: REQ000294
Date advert placed: 17 September 2025
Our vision is to transform lives: UH is committed to Equality, Diversity and Inclusion and building a diverse community. We welcome applications from suitably qualified and eligible candidates regardless of their protected characteristics, and recognise there are different ways applicants may achieve the criteria in this document. We offer a range of employee benefits including generous annual leave, flexible location opportunities within the UK, discounted Sports Village memberships and free Active Staff sessions, personal and professional development and family-friendly policies. #GoHerts