Salary: £30,000 - 38,000 per year Requirements: We are looking for a candidate with at least 2 years of experience in a similar IT Support or Service Desk Analyst role. You should have a proactive attitude and a genuine desire to help people. Excellent written and communication skills, along with good organization and prioritizing skills, are essential. You must possess strong knowledge in Windows desktop administration (specifically Windows 10), Exchange Server administration (Exchange 2013/2016), and Windows Server administration. Familiarity with Active Directory, Group Policy, Azure AD, and Office 365 applications, including Teams, is also required. Responsibilities: In this role, you will provide support to internal and external users and prioritize and respond to tickets that come from various channels such as email, phone, chat, and walk-ups. You will communicate with customers to help them resolve technical issues and perform diagnostic and root cause analysis. Additionally, you will be responsible for monitoring and maintaining computer systems and networks, including installing, configuring, and patching computer hardware, operating systems, and applications. Technologies: Active Directory Azure Hardware Support Office 365 Windows Cloud More: We are recruiting for an IT Support Analyst to join our successful and growing company based in St Albans. As one of the leading players in our field, we pride ourselves on being a friendly and sociable company with a relaxed yet professional atmosphere. This position is ideal for someone looking to enhance their IT skills and take the next step in their career. We offer ample opportunities for development and progression. What we offer includes a salary of up to £38k depending on experience, Monday to Friday hours (7:30 am to 4 pm or 9 am to 5:30 pm, with 1 in 3 days on the early shift), and the option to work from home 1 day per week after the training period. You will also enjoy 25 days of holiday (increasing to 30 after 4 years), a bonus scheme after 6 months of service (up to 30% of salary), a contributory pension scheme, life insurance (4 times salary), private medical insurance, a discounts scheme for gym membership, travel, and cinema, and free parking. We are committed to encouraging equality, diversity, and inclusion within our workforce and eliminating unlawful discrimination. Please note that due to the high volume of applications we often receive, only shortlisted applicants will be contacted. last updated 16 week of 2026