We’re here for the first step, the next step, and the big step.
You’re not just a number to us. You’ve got to know you’ll love working here. It’s as important to us as you ‘being the right fit’. We want to help you feel what it’s like to work at Evri, to see the value you can bring to any of our roles, and how we can help you grow. We’re never one-size-fits-all. Our careers are as unique as you are.
Evri is leading the way in creating responsible delivery experiences for everyone, everywhere, and that’s how we approach our talent development. We’re a kind, ambitious and diverse team, always supporting and encouraging each other. Our people are extremely important to our business, without them we wouldn’t be where we are today, striving to do the best for our customers and clients. If you like what you hear, then we’d love you to apply!
We are looking for a Performance Analyst to provide data analysis support to the improvement of customer experience across the delivery organisation. As well as focus on the development of root cause analysis and delivering insight to the Field Team to drive business improvement. You will be joining a close-knit team that works well together and analyses complex data in order to work alongside the wider business to drive improvements across a wide variety of metrics.
You will be accountable for:
1. Provide data analysis to enable the influencing of Regional Management teams across the delivery organisation to drive an improvement in customer experience across all performance measures
2. Inputting into the design and roll out of performance strategies by effectively using data to ensure the successful implementation across the delivery organisation
3. Using data to input into reports on the delivery success of couriers that identify and flag risks in real time to Regional Delivery Managers so we can drive solutions using real time information
4. Using client data and analysis to support the recommend solutions for said clients to drive improvements across the delivery organisation.
5. Make recommendations on priority order and the appropriate set of actions to drive compliance improvement
6. Analysing data and producing reports that supports senior managers in their understanding of compliance and service data in operational areas.
To be successful in this role you will require the following:
7. Excellent IT Skills in all Microsoft Packages, comfortable in handling data in all its formats with advanced Excel skills including formulas, pivot tables, calculated fields, Power Query, Macros and VBA.
8. Exceptional communication skills with the ability to build strong and trusting relationships across all organisational levels
9. Experience within an analytical role with management of high volume of information
10. Strong analytical skills that make you comfortable handling large amounts of data as well as being able to translate findings into solutions to drive business improvements
11. The ability to present findings and translate them into structured actions
12. Be able to thoroughly understand the numbers, trends, and data and come to new conclusions based on the findings
Why Work Here?
We’re constantly looking at ways to become a more inclusive and diverse employer, and our benefits package is important to us. Here’s some of what we currently offer:
13. Flexible working; work from home, or in the office – whatever suits you. working hours are 09:00 to 17:00 Monday to Friday
14. 26 days + bank holidays, as well as an option to buy and sell up to 5 days holidays.
15. Bonus Scheme; an annual bonus that can earn up to 15% if you really push the boundaries
16. Career progression framework; map out your next steps in your career
17. Pension; 3% employer contribution on top of what you choose to commit yourself
18. A range of discounts from our clients
19. We also have a range of flexible benefits such as additional life assurance, critical life insurances and others to choose from