Overview
1st Line Support 6 - Month Contract Hybrid - Liverpool
VIQU have partnered with a top accountancy firm who are seeking a 1st Line Support contractor to provide some additional BAU support to their client-facing Service Desk. The successful 1st Line Support will have solid previous experience in IT Support within a Microsoft environment, and will be committed to delivering excellent customer service.
Responsibilities
* Manage and escalate support tickets for 3rd party software, as well as handling 1st Line tickets coming onto the helpdesk. This role involves working with external clients as the end user, so communication skills and a focus on customer service is paramount.
* 1st Line / Service Desk / Customer Support in a Windows / Microsoft environment
o SharePoint
o Windows 10
o Office 365
o Active Directory
o Azure
* Experience supporting client facing software would be beneficial
* Triaging tickets and escalating to relevant teams where necessary
* Using ServiceNow ticketing system
* Excellent customer service skills
Role details
* Job role: 1st Line Support
* Job type: Contract
* Duration: 6 months contract with view to extend
* Rate: £130 - £145 per day
* IR35 status: Inside IR35
* Location: Hybrid, one day per week in Liverpool
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