We are seeking a motivated and skilled Sales Administrator to join our team. In this role, you will manage customer interactions, assist with bookings, handle sales-related queries, and ensure every customer has a smooth and positive experience with us.
Main duties include:
* Manage customer inquiries via phone, email, and live chat, providing timely and accurate responses to questions regarding our services, pricing, and policies.
* Resolve customer issues and complaints with empathy and efficiency
* Process bookings, payments, and any service changes requested by customers.
* Collaborate with management to ensure customer requests are fulfilled promptly.
* Assist in preparing promotional materials, pricing, and sales presentations to attract and retain clients.
Skills and Education:
* Proven experience in a sales or similar role.
* Good communication skills.
* Strong problem-solving abilities with a proactive approach.
* Comfortable using customer service software, databases, and digital tools.
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