Are you the calm voice people rely on when systems fail, processes confuse, or answers aren't obvious? As a Helpdesk Operator, you'll be the person that keeps everything moving - solving problems, guiding colleagues, and making sure nothing slips through the cracks.
This is a role where your impact is felt daily. Based in Knutsford, you'll support teams across the UK, bringing clarity, structure and reassurance whenever it's needed most.
What's in it for you
£26000 per annum
25 days holiday plus bank holidays
Working hours: 35 hours per week, shifts between 08:00-16:00 and 09:00-17:00
Free on-site lunch served daily
Profit bonus scheme
Free parking at the Knutsford site
Pension scheme for long-term security
Social events including Summer BBQ and Christmas partiesYour responsibilities as Helpdesk Operator
Acting as the first point of contact for internal queries across UK branches
Providing clear guidance on systems, processes and day-to-day operations
Logging, managing and tracking queries through to full resolution
Ensuring consistent communication and updates to stakeholders
Supporting and learning bespoke internal systems to deliver accurate solutions
Maintaining high standards of service across all interactionsWhat we're looking for in a Helpdesk Operator
Previous experience in a support, service desk or customer-focused role
Strong communication skills across different levels of a business
Ability to manage and prioritise multiple queries effectively
High attention to detail when logging and resolving issues
Confidence using systems and learning new platformsIf you're ready to step into a Customer Service Advisor role where you can genuinely make a difference every day, apply now.
Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database