Job Description
* Supporting the HR Business Partners through provision of generalist, proactive support on a range of employee relations issues.
* Providing an efficient service for employees requiring guidance, help and advice in respect of company policies, procedures and employment legislation.
* Creating a positive employee relations approach; supporting, coaching and upskilling managers to fulfil their people management responsibilities.
* Providing operational support and advice on employee relations matters such as disciplinary, grievance, appeals.
* Supporting with redundancy consultation processes and TUPE when necessary.
* Proactively dealing with absence management; assisting with the identification and resolution of problematic cases and long‑term sickness issues, monitoring KPIs and trends to propose preventive measures.
* Managing an allocated employee relations case load.
* Assisting the team to support departments/teams through organisational change and embedding new structures and processes where required.
* Maintaining employment legislation knowledge to provide sound guidance and expertise to management.
* Working with the management team to drive performance on key people metrics.
Qualifications
* Proven track record in a similar ER/HR role.
* Experience of handling ER cases including disciplinary and grievance, appeals, absence management and redundancy.
* Up‑to‑date knowledge of employment legislation including GDPR.
* High level of discretion and confidentiality.
* Resilient, flexible, assertive and confident in approach.
* Effective communication and interpersonal skills.
* Ability to work under pressure and to deadlines.
* Ability to manage and prioritise a busy and varied workload.
* Excellent stakeholder, people and change management skills.
* Good analytical and systems skills.
* Customer‑focused approach.
* Problem‑solving ability in a fast‑paced business.
Benefits
* Frasers Champion – Employees are recognised every month; winners receive double their pay for a month for exemplifying company values.
* Retail Reconnect – Employees gain insights by spending two days in a store or warehouse each financial year, improving frontline collaboration.
* Fearless 1200 – A performance‑linked reward scheme recognising colleagues for living the values and delivering impact.
* Employee Welfare
o Frasers Fit – Free gym classes, discounted memberships, a wellbeing app with training, nutrition and lifestyle advice.
o Retail Trust – Free access to a wellbeing helpline, counselling and financial/legal support.
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