Join a leading independent technology and services provider as a First Line Analyst.
Job Overview: We are seeking First Line Analysts to join the Service Desk team supporting First Group. This role involves handling incoming calls and emails, logging incidents, and providing first-contact resolution where possible. Analysts will work in a hybrid model after training, with 2 days onsite and 3 days remote.
Location: Nottingham NG8 6AT
Rate: Rate: An hourly rate, in-scope IR35, of £12.60 (PAYE) OR £16.35 per hour (via a Hays Approved Umbrella Company).
Length: up to 15 June 2026
Work Schedule: 7am until 7pm on a 7.5 hour rolling shift basis as outlined below
Monday to Friday:
07:00 - 15:30
08:00 - 16:30
08:30 - 17:00
09:00 - 17:30
10:30 - 19:00
Saturday and Sunday:
07:00 - 15:30
10:30 - 19:00
Note:If you are rota'd to work a Saturday or Sunday you will get a Lieu Day off the following week between Tuesday and Friday as allocated by the Team Leader.
Once fully trained and operational you will be working 2 days from the Nottingham office and 3 days at home.
Key Responsibilities:
1. Taking incoming calls and emails via Genesys to log incidents into ITSM, capturing all the minimum data set required to progress the incident.
W...