Employee Relations Manager
People Co-ordinator
Location: Birmingham or Cardiff
Contract: Full-time
Working Pattern: Blended working
Reporting to: Head of People
About CCW
CCW is the independent, passionate voice for water consumers across England and Wales. Every year, we help thousands of people by providing free, expert advice and resolving complaints with care, clarity and compassion. We champion consumer rights, deliver influential research, and work with governments, regulators and water companies to drive meaningful change.
We are united by our values — Positive Energy, Respect for all, Innovative spirit, Delivery of our promises, and Engaged as one (PRIDE) — and expect all colleagues to bring these to life through their work.
The Role
We're looking for an experienced Employee Relations Manager to play a key role in supporting a positive, fair and high-performing workplace. You will manage complex casework, provide expert advice to managers, lead policy development, and support organisational change initiatives.
This is a pivotal role for someone who thrives on problem-solving, influencing, and helping managers to navigate sensitive people issues with confidence.
Key Responsibilities
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