About the Role
We are recruiting for Customer Service Advisors to join a leading manufacturer of heating and hot water solutions, including domestic boilers. Based in Belper, this role offers the chance to be part of a supportive and customer-focused team, helping customers with their boiler cover and product enquiries.
Location: Belper
Hours: 39.5 hours per week
Pay: approx. £12.94 p/h
Work schedule: Monday to Friday between 8am and 6pm; one weekend shift on a rotational basis (Saturday 8am-3pm and Sunday 8am-12pm).
Start Date: Monday, 22nd September
Training: 4 weeks (fully paid)
Contract: Temp to Perm
Key Responsibilities
* Handle approximately 60 inbound calls per day from customers regarding boiler cover, product support, and general enquiries.
* Provide exceptional customer service, ensuring all interactions are professional, empathetic, and solution focused.
* Support customers with insurance cover management, renewals, and troubleshooting.
* Assist with sales-related enquiries – no cold calling involved.
* Maintain accurate records and update customer accounts.
* Collaborate with colleagues to ensure smooth operations and customer satisfaction.
* Take ownership of customer issues and follow through to resolution.
What We're Looking For
* Previous experience in customer service or sales (inbound or outbound).
* Strong communication skills and a confident, friendly telephone manner.
* Ability to work in a high-volume call environment.
* A proactive attitude and willingness to get involved.
* Excellent attention to detail and organisational skills.
* Comfortable using computer systems and managing customer data.
* Interest or experience in home heating products or boiler systems is a plus.
What’s in It for You?
* Structured training and ongoing support
* Opportunity to work with a reputable and innovative manufacturer
* Friendly and inclusive team environment
* No cold calling – all calls are inbound
If you're ready to take the next step in your customer service career and want to be part of a team that values your contribution, we'd love to hear from you. Please click APPLY today and wait for a consultant to action your application.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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