Are you a Window and Door Engineer looking for a new opportunity within a well-established home improvements company? Here at Everest, we value expertise, accuracy and high-quality customer service, and are seeking an experienced Window and Door engineer to join our growing team. Our Window and Door Engineers are essential to our business, efficiently & effectively assisting our customers with any product and installation related maintenance for installed products covered by our 10-year warranty. Key Responsibilities: Visiting customers' homes to investigate and identify the fault, and take the appropriate action to rectify in line with our warranty and our quality standards Demonstrating & explaining correct product care to customers Be customer focused and provide a high level of service to every customer Completing service calls as scheduled and in a timely manner using our, “Right First Time” approach, helping to reduce any cancelled appointments Accurate and timely completion of paperwork and regular updating of the supplied PDA device You will need: Customer Focus, with excellent people and communication skills Experience of uPVC installation and maintenance (or relevant qualification) Proficient IT Skills including Microsoft Office Ability to multitask, organise and rectify issues in a timely manner Be able to work on your own initiative in a standalone field-based role A willingness to travel as required and show flexibility within the working week Full driving licence What we Offer Competitive salary Pension 31 days holiday (including Bank Holidays and increasing to 33 days with service within 2 years). An additional paid day for your birthday Paid time off annually to volunteer Comprehensive health & well-being benefits including access to in-house occupational health & well-being resources, discounted gym memberships, employee assistance programme, & mental health resources. Heavily discounted employee purchase scheme on all Company products Group perks & discounts on most major high street retailers including food shopping, days out, cinema, theatre, dining, mobile phones Salary sacrifice benefits – enjoy perks such as pension, cycle to work, electric car purchase, and additional annual leave, while potentially reducing your tax and NI contributions Access to extensive financial well-being resources including flexible pay and competitive savings & borrowing products Employee recognition schemes If you are a proactive and dedicated Window and Door Engineer looking for the next step in your career, we would love to hear from you. Be a part of our journey and help us shape the future home improvements! Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Companys value of Succeed Together we are committed to Equality, Diversity and Inclusion. We recruit the best person for the job regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.