Overview
Are you organised, proactive, and passionate about making a difference? We're looking for a Fundraising Administrator to join our team and play a key role in helping us raise vital funds for Havens Hospices. As part of our dedicated Fundraising team, you'll provide essential administrative support across a range of fundraising activities and events, helping to ensure every supporter feels valued, every donation is processed accurately, and every opportunity to engage our community is maximised. This is a 30 hours per week role, and the ideal candidate would be able to support the team's fundraising events across the 7-day week, on an as-and-when basis. Although there may be opportunities for some agile working, this is predominantly an on-site position.
What you'll be doing
* Providing administrative support for fundraising activities, campaigns, and third-party events
* Assisting with supporter stewardship, sending out updates, thank-you communications, and key information to build strong, lasting relationships
* Supporting the planning and delivery of awareness and acquisition events, using data and insights to inform decisions
* Processing donations securely and accurately, ensuring compliance and helping track invoiced income effectively
* Administration of Fundraising teams' activities and events, including third-party support
* Assist Fundraising teams in building and maintaining relationships with supporters, providing them with information, updates, communications and thank you comms to encourage ongoing support
* Assist Fundraising teams in planning and execution of acquisition and awareness events and activities, through research, data and insights
* Process donations, ensuring accuracy, security and compliance, and managing and tracking invoiced income
* Use of fundraising software such as Raisers Edge and other CRM systems
* Raise purchase orders as requested and monitor through to payment, goods received and capture against FR expenditure budgets
* Contact supporters where required, which may involve sensitive and emotional subjects
* Acknowledging and thanking donations, supporter enquiries and communications
* To oversee and manage projects or programmes with your team, focusing on the supporter experience in conjunction with the needs of the business
* Support thorough and effective planning and evaluation to help inform fundraising activities and strategy
* Develop systems of work that improve the quality of data, ways of working and donor experience
* Administration of Fundraising activity as required
* Maintain appropriate and up-to-date records in compliance with Data Protection, other relevant legislation and requirements of financial and other systems of audit
* Support the wider fundraising team with general administrative duties when requested and adhere to all relevant fundraising regulations
* Support volunteers to be part of the team and develop within their roles
* Participate in appropriate internal and external educational programmes to ensure continued professional development and accurate and up-to-date knowledge
About Havens Hospices
At Havens Hospices, we care for children, young people and adults with complex or incurable conditions. Our specialist Care Teams can support them and their family living throughout illness, death and bereavement in the comfort of their own home and through our hospice services, Fair Havens and Little Havens.
Working at Havens Hospices allows you to give the gift of time to patients and families, creating memories. Although you may not be giving direct care to our patients, your contribution will have an immediate effect on our care services.
In return for your expertise and passion, you will receive a competitive salary package, and most of all, by making the most of every day you work at Havens Hospices you'll be helping us continue "Making every day count" for those who need us most.
At Havens Hospices we are committed to safeguarding and promoting the welfare of our employees and patients and expect all colleagues to share this commitment.
We value diversity and welcome applications from all sections of the community.
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