Responsibilities
* Promote a warm and welcoming environment for residents, staff and visitors.
* Manage enquiries and showrounds of the home for prospective families, and maintain the customer database to support the commercial performance and conversion of enquiries.
* Drive occupancy and reputation of the Care Home as part of the community engagement team.
* Support resident and family feedback with a focus on customer care.
* Assist with recruitment of home staff, complete employment new‑starter checks, and arrange inductions.
* Prepare payroll for home based staff.
* Provide advice and guidance to employees on queries using the HR tools and resources available.
* Ensure that all personal files are stored securely.
* Attend meetings and produce accurate notes and minutes where required.
* Ensure all rotas are complete.
* Manage safe contents, petty cash, and resident fund accounts.
* Update ad‑hoc training, supervisions, and appraisals on staff records.
* Offer guidance on staff development opportunities including signposting to apprenticeships and qualifications.
Qualifications
* Experience in a customer‑facing role.
* Previous involvement in HR administration and recruitment.
* High level of attention to detail and the ability to prioritise.
* Proficient user of Microsoft Word, Excel and Outlook.
* CIPD qualification would be beneficial.
Benefits
* Rewarding Excellence bonus, up to £500 for a Good or Outstanding CQC inspection.
* Unlimited access to the referral scheme, earning up to £500 per referral.
* Access to a wide range of retail and leisure discounts at big brands and supermarkets.
* Free access to medical specialists and to confidential counselling and legal services.
* Tax code review service.
* Option to join the monthly staff lottery.
Security Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure and Barring Service check is required.
Salary
Salary is discussed at interview stage based on experience.
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