We are looking for a friendly and enthusiastic Receptionist to join our established team at our Wellpets Cwmbran practice. The role will include welcoming patients and clients, making appointments, telephone enquiries, taking payments and further administrative tasks. This exciting role would give huge job satisfaction to a highly motivated and organised individual, who can deliver outstanding customer service.
We are a growing small animal practice with two well-equipped sites and a close-knit team that takes pride in fostering a supportive and collaborative environment. Every team member plays a vital role in delivering exceptional care to our patients. Our vets bring a wealth of experience, working alongside dedicated veterinary nurses and support staff who share a strong commitment to animal welfare. We prioritise open communication and teamwork, ensuring that everyone’s voice is valued.
More about you
* Confident in dealing with clients and have the ability to build positive relationships with a high level of professionalism and interpersonal skills.
* Be computer literate and have at least GCSE’s or equivalent in English and Maths.
* Have an excellent telephone manner and people skills.
Strong written and verbal communication skills.
* Ability to prioritize tasks according to importance in a fast-paced environment whilst providing a high quality service.
* Dependable, punctual, and able to work flexible working hours.
Working pattern
This is a part time position, averaging 23.12 hours per week.
This will be 3 x 6 hour shifts and 1 x 4 hour shift during the week, times may vary in line with practice opening hours between 8am and 7pm. There is also a 1:4 Saturday morning rota, which is an 8.30am-1pm shift.
In addition to a competitive salary, you will benefit from:
* 6.6 weeks annual leave
* Additional annual leave for your birthday which will be added to your holiday allowance
* Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
* Cycle to work scheme
* Initiatives focused on employee wellbeing
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
* Discounted staff pet care
Wellpets Vets, Cwmbran
Fairwater Square, Cwmbran, Cwmbran, NP44 4TA, United Kingdom
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