1. Suffolk County Council – Beacon House, Ipswich, IP1 5PB - Onsite
2. £26,421 per annum (pro rata for part time)
3. 37 hours per week - Flexible working options available
4. Fixed Term or Secondment until September 2024
Customer First are currently recruiting Independence and Wellbeing Facilitators into our expanding team.
5. Do you have experience working with adults or in a social care related role?
6. Would you like to work in an incredibly varied, challenging and rewarding role?
7. Are you passionate about making a positive difference to adults lives in Suffolk?
Your role and responsibilities
As an Independence and Wellbeing Facilitator you will be responsible for identifying the most appropriate pathway for a customer journey, promoting independence, and offering appropriate solutions.
8. to advise customers and carers concerning their rights, the options available to them and how they can be better supported and appropriately identify eligibility in line with current legislation and policy
9. work in line with Suffolk's "heart of care" way of working and be passionate about making a positive difference in Suffolk
10. champion the use of Assistive Technology, including the use of Digital Care solutions
11. using a strengths-based approach in line with the Signs of Safety model
12. be responsible for managing your own workload, using excellent organisational and time management skills to prioritise work and achieve deadlines and team objectives
13. to share knowledge and learning with colleagues and support team development
14. complete assessments – including (but not limited to) carers assessments, digital technology referrals, referrals for packages of care.
You will need:
15. understanding and practice of the principles of excellent customer service
16. the ability to problem solve, and define a problem systematically and makes sense of information by organising it efficiently
17. the ability to work as a team to establish priority and work effectively towards shared goals
18. knowledge of some of the services available in Suffolk and the organisations that provide such services.
19. the ability to communicate with customers who may be vulnerable, emotional or under stress in a clear tactful manner, show empathy and resolve conflict effectively
20. the ability to work closely with internal staff to build and develop relationships
21. excellent IT knowledge and skills.
You can view a full list of requirements in the. If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.
The team
Customer First works as a team to support one another, we work together to ensure a high standard of service is achieved. We have a variety of individuals within the team at differing stages in their careers and we can support career development opportunities.
In your training and further development of your role you will work closely alongside fellow colleagues as well as the Independence and Wellbeing Team, Team Leaders and Team Manager.
Shaping Careers and Learning
We want to champion talent and seek to continuously develop everyone’s professional knowledge, potential and job satisfaction. Through accessible learning opportunities and clear career pathways we aim to identify individual strengths, diversify skill sets and enable people, from all walks of life, to build influential and impactful careers.
Empowering Everyone
We are big believers in potential, possibility and the power of different ideas. We are always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from minority religions as these groups are currently underrepresented in this directorate.