Job Description
SENIOR CLIENT SUPPORT ACCOUNTANT RECHARGESTrinity Estates | £Competitive | Hybrid/Hemel HempsteadROLE OVERVIEWThis is a high ownership accounting role within a growing utilities recharge function, responsible for ensuring complex utility billing and reconciliations are delivered accurately, compliantly and on time across a large residential portfolio.We need someone who is commercially aware, highly organised and confident managing financial data at volume without losing attention to detail.Youll take responsibility for utility recharge processes across multiple developments, ensuring costs are accurately allocated, reconciled and recovered, while building strong working relationships with internal teams, billing providers and customers.This role suits someone who enjoys accountability, takes pride in accuracy and wants to be trusted to manage their workload properly rather than being micromanaged.ROLE EXPECTATIONSThis is a fast paced role that requires strong financial accuracy, sound judgement and the ability to manage competing priorities confidently.Youll be expected to spot discrepancies early, resolve issues quickly and maintain high standards across billing, reconciliations and reporting.Success in this role comes from being proactive, dependable and capable of handling large volumes of financial information while maintaining excellent service standards.You will need to communicate confidently with both internal and external stakeholders and remain calm under pressure when managing deadlines and queries.WHAT SUCCESS LOOKS LIKEYoull be successful in this role if:Utility billing is accurate, timely and consistently compliantReconciliations are completed cleanly with minimal discrepanciesCosts are correctly allocated and fully recoverableQueries are resolved quickly and professionallyInternal stakeholders trust the accuracy of your reportingProcesses become more efficient and better controlled over timeCustomers receive a professional and responsive serviceHOW YOULL SPEND MOST OF YOUR TIMEMost weeks, youll be:Managing utility recharge billing across residential developmentsReviewing utility usage data, supplier invoices and recharge calculationsReconciling utility income and expenditure accountsMonitoring incoming funds from external billing providersSupporting the preparation and review of Heat and EV charging tariffsInvestigating discrepancies and resolving billing queriesProducing accurate financial and operational reportingLiaising with customers, developers, suppliers and internal teamsMonitoring utility meter issues and supporting resolution activityImproving processes, controls and overall team efficiencyPrioritising workload to meet Service Level Agreements and deadlinesWHO THIS ROLE IS FORThis role suits someone who:Takes ownership and delivers consistently accurate workIs naturally organised, methodical and detail focusedEnjoys problem solving and working with financial dataCommunicates professionally and confidently with stakeholdersCan manage pressure, deadlines and competing priorities effectivelyWorks well independently while contributing positively within a teamWants to develop within a growing and commercially focused businessEXPERIENCE THAT HELPSExperience within accounting, finance administration or utility billingStrong understanding of double entry bookkeepingKnowledge of accruals and prepaymentsIntermediate to advanced Microsoft Excel skillsExperience handling high volumes of financial dataUtilities billing, service charge or heat network experience would be advantageousExperience investigating financial discrepancies and resolving queriesAAT studies or equivalent accounting qualification beneficial but not essentialGCSE Maths and English grades A-C or equivalentWHAT WE OFFERCompetitive salary, aligned to experience24 days holiday plus bank holidaysPension schemeVitality private healthcarePerkbox membership with discounts across retail, travel and entertainmentFully funded training and professional development, including paid study leaveEmployee referral schemeAnnual salary reviewFree eye tests and Cycle to Work schemeLong service awardSupport for Army Reserve trainingABOUT TRINITY ESTATESTrinity Estates is a leading residential property management company and the flagship brand within the wider Trinity Property Group.Managing a diverse portfolio across the UK, the business supports developments ranging from modern city apartments to large scale residential estates. Trinity Estates combines strong operational structure with a people focused approach, delivering a consistent and professional service at scale.For employees, this means access to larger and more varied portfolios, clear processes, strong internal support and genuine opportunities for progression within a growing organisation.As part of a wider group, Trinity Estates offers both stability and career development, making it an ideal environment for those looking to build and progress their career in property management.HOW WE HIREInitial conversation with our talent teamInterview focused on experience, judgement and approachWe aim to complete the process within two to three weeks and communicate clearly throughout.INTERESTED?Apply with your CV.All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.TPBN1_UKTJ