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These positions are based at CARDIFF LAA, 6&7 Central Square, Glamorgan, CF10 1EP
Job Summary
Please refer to Job Description
Job Description
Job Title & Grade:
Welsh Language Caseworker
Contract Type:
Permanent
Salary range (depending on location):
National - £ 24,202
Please note that unless you are currently employed by the Civil Service and are earning more than the minimum above, if successful you will be offered the minimum for the grade depending on your location.
Location:
Cardiff
Directorate:
Case Management
Team:
Operational Delivery
Working Pattern:
The post is supported by the MOJ flexible working policy and includes colleagues who work flexibly, remotely (as part of hybrid working), part time or as part of a job share etc.
If you are applying for a part time role, please note that in order to meet business demands we need cover for a minimum of 21 hours and to cover three days of the week.
To meet legal requirements, if you are between the ages 16-18 and you are a successful candidate, you will be required to complete an apprenticeship after your initial on the job training.
Reporting To:
Team Manager
The Legal Aid Agency
We are an executive agency of the Ministry of Justice (MoJ). We areresponsible for operationally administering the legal aid fund to provide criminal and civil legal aid advice to people in England and Wales.
Our people are at the heart of achieving excellence. Employing around 1,200 colleagues across England and Wales, we feel proud to have some of the best People Survey results in the Civil Service.
Our LAA commitment to Diversity and Inclusion
The Civil Service is committed to attract, retain, and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.
As a Disability Confident organisation, we will offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role. Under the Equality Act 2010 a disability is defined as a physical or mental impairment which has a substantial and long-term adverse effect on your ability to carry out normal day-to-day activities which has lasted, or is expected to last, at least 12 months.
If you are responding to a role within the Legal Aid Agency and would like to be considered under the guaranteed interview, please indicate this in your application and let us know of any reasonable adjustments you may require during the sift or later selection processes.
The LAA’s goal is to build an organisation that is open and inclusive and truly values and celebrates the diversity of its workforce. One that reflects and understands the needs of the diverse society we serve. This is regardless of social background, gender, age, ethnicity, sexual orientation, beliefs, disabilities or long-term illness or caring responsibilities.
Reasonable Adjustments
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments to support you through the recruitment process, please let us know by adding the information to the applications system or emailing LAARecruitment@justice.gov.uk after you have applied so that we can discuss options with you.
Case Management
The Case Management department is the delivery function of the Legal Aid Agency (LAA) and our staff ensure that each year 600,000 new clients are able to access the justice they require, and that providers are fairly paid for the delivery of the legal aid. As part of the work we do, we must ensure that we fund appropriate cases whilst protecting public money.
Job Summary
As a member of our Case Management Team, Caseworkers at this level will need to understand the regulations and guidelines so they can: -
* Process applications for legal aid or
* Process claims for costs or
* Undertake activities related to the collection of payments.
Key Responsibilities:
* Build & maintain an understanding of current guidance and regulations and use this to make accurate decisions on casework.
* Provide accurate and timely responses to correspondence and telephone calls received from internal and external customers.
* Provide a Welsh Language Service, to include handling telephone calls, correspondence and undertaking translation of documents.
* Working to required productivity and quality targets in a variety of work streams.
* Engaging in Quality Control and consistency exercises. Ensuring improvements are made where needed.
* Ensure all data is processed accurately, securely and in accordance with MoJ information assurance guidelines.
* Provide ongoing support, guidance and mentoring as required to colleagues.
Essential Knowledge, Experience And Skills
* Fluent Welsh speaker
* Experience of working in a team
* Effective communication skills both written and verbal.
* Ability to make decisions using evidence/information in a timely manner
* IT Literate – Ability to use computers and Microsoft 365
Person Specification
No prior experience is required, as full training will be provided. However, we are looking for someone who:
* Works well both independently and as part of a team.
* Enjoys being part of a fast-paced and rewarding work environment.
* Brings a positive, can-do attitude and a genuine enthusiasm for learning.
Assessment approach
Application Process –
To apply complete the online application statement of suitability (maximum 500 words) detailing how you meet the essential criteria for the role.
Your statement should demonstrate your ability to do all of the essential criteria listed, using examples can help strengthen your application.
Webinar - A 45-minute webinar is scheduled on 26 June 2025 starting at 3:00pm to allow applicants to discuss the role further. If you are interested in attending, please register your interest within this link.
Interview / assessment Process
If You Are Successful Through The Application Stage, You Will Be Invited To An Interview In Person Or Via Microsoft Teams Where You Will Be Assessed Against The Following:
* Strengths relevant to the role
* An Experience Question relevant to the role and essential criteria
* The assessment process will also involve Welsh written and verbal exercises.
Shortlisting is planned for week commencing 7 July 2025
Interviews are planned for week commencing 28 July 2025
If you would like more information on this opportunity, please contact – Ross, Abbey, She/Hers Abbey.Ross1@justice.gov.uk
If You Are Successful Through The Application Stage, You Will Be Invited To An Interview In Person Or Via Microsoft Teams Where You Will Be Assessed Against The Following:
* Strengths relevant to the role
* An Experience Question relevant to the role and essential criteria
* The assessment process will also involve Welsh written and verbal exercises.
Shortlisting is planned for week commencing 7 July 2025
Interviews are planned for week commencing 28 July 2025
If you would like more information on this opportunity, please contact – Ross, Abbey, She/Hers Abbey.Ross1@justice.gov.uk
Person specification
Please Refer To Job Description
Alongside your salary of £24,202, Legal Aid Agency contributes £7,011 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
* Access to learning and development
* A working environment that supports a range of flexible working options to enhance your work life balance
* A working culture which encourages inclusion and diversity
* A Civil Service pension with an employer contribution of 28.97%
* Annual Leave
* Public Holidays
* Season Ticket Advance
For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.
Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths, Ability and Experience.
https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths, Ability and Experience.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups:
* UK nationals
* nationals of the Republic of Ireland
* nationals of Commonwealth countries who have the right to work in the UK
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
* Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact :
* Name : SSCL Recruitment Enquiries Team
* Email : Moj-recruitment-vetting-enquiries@gov.sscl.com
* Telephone : 0845 241 5359
Recruitment team
* Email : Moj-recruitment-vetting-enquiries@gov.sscl.com
Further information
Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/
https://jobs.justice.gov.uk/careers/JobDetail/7095?entityId=7095
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Part-time
Job function
* Job function
Other
* Industries
Legal Services
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