Job Introduction
About Woodgate & Clark
Woodgate & Clark has been providing a loss adjusting service to the UK insurance market for over 40 years and is one of the UK's leading loss adjusters, providing complete claims solutions to insurance providers operating in commercial, domestic, marine, and motor. The Company excels at the handling of specialist and non-standard claims. We are currently just under 400 team members across the UK and since 2015, Woodgate & Clark has been part of the Van Ameyde Group, Europe's market leader in international claims management. Van Ameyde operates across more than 30 territories through 46 operating companies, with more than 1500 team members.
To complement our adjusting services, we also have our own dedicated building repair network, Quadrassist, and provide specialist loss adjusting services in entertainment, events, and advertising through Spotlite Claims.
The Person
As a Loss Adjuster you will be at the heart of supporting a variety of customers within the Domestic, Commercial, Heritage, Environmental, HNW and Major & Complex Loss environment.
You'll be joining our dedicated team of adjusters who have an extensive collective experience dealing with claims within these sectors, with many being named approved adjusters for several specialist insurers and have a clear understanding of the different demands that such claims present.
Responsibilities
The responsibilities of the role include (though are not limited to):
* Investigate and manage property claims, ensuring exceptional and consistent technical quality is maintained throughout the lifecycle of each claim
* Prepare reports commenting in detail on all aspects of the claim, including policy analysis, quantum and future actions
* Instruct and control claim related experts as appropriate
* Communicate regularly with all interested parties, calculate and approve interim payments, preparing interim reports and other communication as required
* Calculate and agree settlement of claims, and prepare final reports
* Develop and nurture working relationships with existing clients and exceed their expectations
* You will be expected to carry out any other duties that may reasonably be required and notified to you by the Company.
Skills and Experience (E: essential, D: desirable)
* Customer focus with a track record of delivering outstanding levels of service within the Loss Adjusting sector (E)
* Ability to work on your own initiative and take ownership of your own caseload of claims, seeking assistance as necessary (E)
* Ensures all activities and decisions improve the service provided for clients (E)
* Builds trust and respect by keeping to the commitments made (E)
* Communicate effectively in all situations (E)
* Seek feedback and invests time in their own self-development both technically and personally (E)
* Excellent organisational & communications skills (E)
* A positive attitude and a proactive approach to solving problems (E)
* Able to co-ordinate a variety of actions concurrently (E)
* Ability to work to given targets (E)
* Conscientious, hard working as well as flexible and adaptable during times of surge. (E)
Education and Qualifications (E: essential, D: desirable)
* Ideally be ACILA qualified or working towards qualification (D)