Training Manager – Regulatory Information Management (RIM) BV III
18 month Contract
Remote
rate: £430 per day
The RA Training Manager - RIM will have a key role in the success of continued Veeva RIM roll-out and implementation within Novartis RA, supporting Organizational Change Management (OCM) training activities as a core SME and ensuring RA staff have access to fit-for-purpose training material. In alignment with the Functional Change Lead, the RA Training Manager - RIM will be responsible for the training plan creation and management, contribute to the design of training approach, prepare training materials, and organize training development; training coordination and delivery to Super Users and End Users. He/she will also be responsible for maintaining the training materials post Go live.
Major Accountabilities
Program Training Materials Development and Publishing
• Review and validate central Training material related to Veeva RIM platform deployment
• Create any local Function-specific materials as required, especially for Super Users
• Ensure training materials are regularly updated for program changes (incl. Job aids, e-learnings, etc)
• Set up any mandatory e-Learning content training in Up4Growth for training push
Training Communications
• Customize Training communications material from Central Training team to provide proactive information and regular updates
• Contribute to creating and delivering Function-specific Training communications and materials as necessary, in line with agreed central governance processes
• Support coordination and promotion of Show & Tell/ demo sessions within Function
Super User - Training Coordination, Delivery & Tracking
• Attend central Train the Trainer sessions
• Align with Functional Change Lead to:
o Schedule Super User training sessions in Up4Growth
o Deliver Training sessions
o Generate Up4Growth Super User Tracking reports
End User - Training Coordination & Delivery
• Schedule End User Instructor-Led training sessions in Up4Growth, leveraging Function End User lists
• Deliver Training sessions
• Support Super Users during their own training sessions to End Users (tech and content support)
• Provide support to End Users throughout the training period
End User Training Records & Systems Permission Management
• Generate Up4Growth End User Tracking reports
• Track actual Attendance Report and compile End User Completion Reports
• Ensure all Function associates achieve training pass, and any other approvals required in order to secure Novartis Veeva access authorisation
• Ensure Functional business roles are correctly mapped to correct system roles and permissions
Stakeholder Management & Engagement:
• Help to raise Functional Training-related risks, issues, and change requests as required via appropriate channels, ensuring Central OCM team visibility
• Regularly connect with Functional stakeholders to understand and mitigate concerns
Training Materials Maintenance Post Go-Live
• Liaise with Veeva Product Owners to understand release impacts (x3 per year) on existing system, processes, and ways of working
• Identify key affected audiences
• Conduct impact assessment on existing training materials
• Revise, retire or create new materials and job support tools that reflect release changes
• Plan and execute training delivery strategies to key impacted audiences
• Schedule, communicate and deliver training as needed
• Evaluate training effectiveness
• Assess for effective adoption of release changes, preparing further supports, if needed
Performance Indicators
• Establishment of effective training strategies and delivery methods that meet end user expectations
• Documented & reported evidence of up-skilling of the RA organization on the new NRV system
• High training completion and user adoption rate at go-live
• Low number of support tickets raised related to lack of training clarity / material
• Training Satisfaction rating by Super Users and End Users
Ideal Background
Education :
Life Science Degree or other University degree with equivalent experience
Experience and skills:
• Strong training, communications, project management skills
• Experience in Project management tools & systems
• Proven successful experience on the design and development of training concepts with cross-functional teams
• Strong training delivery capability
• Good understanding and direct experience with Veeva RIM deployments
• Good understanding of all RA roles
• Good Organizational awareness
• Technology-savvy – ability to leverage and use systems, technology and automation to (including digital assistants and AI tools) to derive impactful trainings and communications
• Strong communication skills
If you are interested please apply or send your CV to luke.sandilands@cpl.com