Overview
Join to apply for the Tesco Shift Leader - Days - Lanehouse Rocks Rd Esso Express role at Tesco
Salary: Our Shift Leader rate of pay starts from £14.76 per hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.
Hours: It’s our policy to offer new colleagues a minimum of 16 guaranteed hours each week. If you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
Availability: The table shows the periods of time in the week we’d like you to be available to work – the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility; if the times you’re available match closely but not exactly the advertised times, we’d still love to hear from you.
Note: You need to be 18 or over to apply for this role.
Responsibilities
* Work in a fast-paced retail environment with variety
* Take ownership of running duty shifts and coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
* Be there for customers, listening to them and helping to ensure they leave with what they came for
* Look for ways to improve service, including coaching your colleagues and giving feedback to the team
* Guide and support colleagues in-store to keep the store a safe place to work and shop
* Maintain an understanding of store performance and assist managers in delivering actions to improve operations
* Lead from the front and set a strong example for colleagues
Role as You Will Be Responsible
* Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
* Supporting colleagues to deliver daily priorities and take regular breaks
* Opening and closing the store and completing duty cover with safety considerations
* Being the go-to person for day-to-day queries in the absence of a manager
* Keeping the store clean, tidy, and well-presented
* Supporting managers with seasonal, community and charity events
* Contributing to a positive team atmosphere that is inclusive
* Providing great customer service by listening to customers and putting them first
* Keeping the team informed on communications, changes, or updates
* Staying knowledgeable about store performance and looking for ways to improve operations
* Coordinating store improvements and removing obstacles to service
* Following health and safety routines and ensuring colleagues do the same
* Recognising and celebrating colleagues who provide great service
What We’re Looking For
* To be a great role model, providing thoughtful customer service to meet customer needs
* To build strong, inclusive relationships with colleagues
* Clear communication and ability to keep the team well-informed
* Comfort with leading the store in the absence of the Manager
* Good decision-maker and flexible thinker to adapt to changes
* Motivating leadership to inspire the team
* Curiosity and willingness to improve service for customers and communities
Benefits and Perks
* Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
* Flexible working from day one
* Discounts with Colleague Clubcard; savings up to £2,000 a year plus family card
* Free wellbeing resources; life cover and a pension with employer contributions
* Additional benefits to suit you (discounts, shares, cycle to work schemes)
* Uniform provided and inclusive policies to support life events
* Access to colleague networks and inclusive recruitment process
About Tesco
Tesco’s vision is to become every customer’s favourite way to shop. Core purpose: "Serving our customers, communities and planet a little better every day." Tesco commits to diversity, equity and inclusion, and to a fully inclusive and accessible recruitment process. The company supports flexible working and life events for colleagues.
Tesco is a Disability Confident Leader and aims to ensure accessibility throughout recruitment. For information on accessibility support, please refer to the application page.
Other
Tesco will recruit individuals who have passed the school leaver age. We may close roles earlier than the advertised end date if needed to manage applicants. Feedback is offered to interview participants. For more information, visit www.tescoplc.com
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