E-commerce Specialist
Job Title: E-commerce Specialist
Location: Stoke-On-Trent
Hours: Monday - Friday, 08:00 - 16:30
Salary: Market Rate
About Us:
BSW Timber Solutions Ltd are part of the highly successful BSW Group, one of the UKs largest integrated timber and forestry businesses. We are a leading manufacturer and distributor supplying major DIY retailers nationwide.
Were looking for an Ecommerce Specialist Home Delivery to join our Stoke-on-Trent operation. This is a key role responsible for managing the end-to-end customer journey for a major DIY retailers online channel.
Acting as the main point of contact for customer experience, youll ensure accurate order processing, proactive issue resolution and on-time delivery, working closely with warehouse, transport and commercial teams to deliver a first-class service.
Main responsibilities
1. Create, develop and execute the companys e-commerce strategy to drive online sales growth.
2. Manage and optimize the e-commerce website, product listings, pricing, and promotions.
3. Review digital marketing initiatives (SEO, SEM, email, social media, paid ads) to increase traffic and conversions.
4. Build and maintain positive working relationships with the DIY customer, transport partners and suppliers, ensuring clea...