Technical Support Specialist Department - New Product Development / Technical Our client is a leading UK supplier of Window & Door Hardware and ancillary products. Reporting to - Technical Manager * To be the front-line technical support for our customers * To be the front-line technical support for our internal & external sales teams * To maintain our library of profile related documentation * To support the technical team relating to the product training programme for the business * To support colleagues with key procedures relating to our test equipment * To assist in the New Product Development processes as required * To support colleagues in the Quality Control procedures as required * To support colleagues in producing greenteQ technical documentation Key Requirements * Knowledge of fenestration hardware solutions within the PVCu, Aluminium and timber sectors of the market * A problem solver * Customer relations experience * Experience with CAD software packages would be a benefit, but not essential * Experience with Microsoft software such as excel, word and PowerPoint * Experience with CRM systems and advantage * Full clean driving licence If you are interested in this position, please contact SFR Recruitment Solutions for a complete job description and a confidential conversation. Architectural Ironmongery | Internal & External Doors | Access Control | Window & Door Hardware