ABOUT US
Lambert Smith Hampton (LSH) is one of the UK's leading and most progressive property consultancies. LSH Residential provides a personalised service tailored to the requirements of each development, with a dedicated property manager. LSH offers a personal service that benefits from support and assistance from a nationwide specialist company.
KEY FOCUS OF THE JOB
To assist in the efficient running and development of a branch or department, working with the Team Leader and Regional Manager to maximise overall performance, compliance, income, and profitability.
KEY RESPONSIBILITIES
* Perform tasks essential for the smooth operation of the office, in addition to the primary duties, as mutually agreed with the Team Leader.
* Answer phone calls and handle routine requests from clients and customers; direct complex inquiries to the appropriate personnel.
* Use mail merges for general correspondence to clients and leaseholders.
* Assist in preparing and responding to communications with clients, contractors, and customers via telephone, email, fax, or letter, in collaboration with the Department Head or Branch Manager and Property Managers.
* Process, scan, photocopy, and file documents as needed.
* Support uploading documentation to internal systems.
* Maintain and update diaries for the Department or Branch Manager and Property Managers, including property inspection checklists and notes from meetings.
* Organise and issue work orders for routine maintenance tasks such as cleaning and gardening under the direction of Property Managers.
* Liaise with other departments to exchange information related to the portfolio.
* Attend internal meetings as required.
* Adhere to ARMA guidelines and RICS codes of practice.
* Complete mandatory online training and participate in optional training as deemed appropriate.
* Ensure compliance with FCA regulation guidelines and uphold Treating the Customer Fairly principles.
* Maintain professionalism and courtesy when interacting with clients, contractors, and the public.
* Be punctual and adhere to the dress code.
* Contribute actively to the team, supporting departmental or branch goals.
* Stay informed about relevant legislation and best practice guidelines.
We value diversity and inclusion at Lambert Smith Hampton. We celebrate different perspectives and backgrounds and are committed to equal employment opportunity regardless of race, religion, gender, age, disability, or other protected characteristics.
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