Join to apply for the Helpline Adviser (Pool) role at Housing Rights
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Join to apply for the Helpline Adviser (Pool) role at Housing Rights
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Do you want to help people know more about their housing rights? If you want to make a difference in peoples lives, join our team as a Helpline Adviser. Previous experience providing housing advice is not essential as Housing Rights provides full training and supervision. About the role You willbeworking on Housing Rights busy helplineprovidingspecialist, comprehensive, holisticadviceandinformationon the core areas of homelessness, housing debt and housing issues to members of the public and relevant agencies. You will give advice by phone, email, web chat and face-to-face. Our housing helpline and web chat are open Monday to Friday, 9:30am to 4:30pm. About you You have: experience in acustomer contact centreor advice role experience using Microsoft Office and have good typing skills strong people skills strong numeracy and literacy skills You can: explain complextopicsclearly,bothverbally and in writing work on ones own in a fast-paced environment work with people who are in distress and upset work well as part of a diverse team About Housing Rights We are a passionate team working to keep people in their homes and help them with their housing problems. Each member of our staff team contributes towards our vision of everyone having a home. Benefits We offer our staff the following benefits: hybrid and flexible working tailored learning and development plan a generous holiday allowance enhanced employer pension scheme with free life assurance accessible location and free parking fun events for staff engagement access to employee wellbeing services Skills: Customer Care Computer Skills numeracy skills good typing skills
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