The Tender Repair Specialist
The Tender Repair Specialist is responsible for providing on‑site customer service and planning and managing sales opportunities with our service business to ensure KPIs and high‑level customer satisfaction.
As a Tender Repair Specialist you will be part of our Service team, working to ensure quality service, improve equipment safety and performance, and promote regular proactive on‑site communication to the customer and internal partners.
The successful applicant is an effective communicator, curious about the customer’s business and always striving to exceed their expectations. You can turn strategy into objectives and actions and contribute to the overall KONE business.
Customer Relationship Management
- Accountable for developing KONE’s position and customer base in the market.
- Drives proactive engagement and solution selling with different customer segments showing value over the lifecycle.
- Ensures development of customer relationships, profitability, customer loyalty and satisfaction.
- Accountable for management of large customer accounts and contractual data is correct at all times and remove any billing issues, contract improvements, package usage, quote quality and general ownership of the role.
- Identifies and builds relationships to key decision makers, potential new targets, and influencers.
- Promotes and demonstrates the value of KONE and delivering excellent customer service.
Manage Sales Funnel
- Accountable for leading the Sell process including CRM data quality of contacts, customers, influencers, opportunity management, and won and lost reporting.
- Accountable for ensuring results within orders, contracts, profitability, and market price development.
- Gives direction and focus on the right customers through proper customer analysis.
- Ensures the correct value propositions for customer.
- Executes and advises pricing guidelines for area and support challenges.
- Approves tenders.
- Utilizes global processes and tools for local benefit and maximized activity levels.
Skills and Experience Required
- Previous sales (understanding of business‑to‑business sales).
- Account Management experience.
- Understanding of targets, forecasting, and managing sales funnels and results.
- The ability to influence and negotiate.
- Target sales driven.
- Good customer service experience.
- Handling customer questions & inquiries.
- Flexible working mindset.
- Good written and spoken English.
- Good IT skills.
- CRM usage, SAP, or Data awareness (preferable but not necessary).
What KONE can offer
We offer a competitive salary, 25 days holiday and 8 additional Bank Holidays, 1 volunteering day, pension scheme, development opportunities, and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the Doors industry, quarterly commission, KONE discounts, prolonged disability insurance (PDI), long service awards, hybrid working, 24/7 GP Support & wellbeing access.
