The Company
Gentrack is a publicly listed software company and provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future. Working with some of the world’s biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what it means to be a utilities business. We are driven by our passion to create positive impact. That is why utilities rely on us to drive innovation, deliver great customer experiences and secure profits. Together, we are renewing utilities.
Our Values and Culture
Colleagues at Gentrack are one big team, working together to drive efficiency in two of the planet’s most precious resources, energy, and water. We are passionate people who want to drive change through technology and believe in making a difference. Our values drive decisions and how we interact and communicate with customers, partners, shareholders, and each other. Our core values are:
* Respect for the planet
* Respect for our customers and
*
Respect for each other
Gentrackers are a group of smart thinkers and dedicated doers. We are a diverse team who love our work and the people we work with and who collaborate and inspire each other to deliver creative solutions that make our customers successful. We are a team that shares knowledge, asks questions, raises the bar, and are expert advisers. At Gentrack we care about doing honest business that is good for not just customers but families, communities, and ultimately the planet.
Gentrackers continuously look for a better way and drive quality into everything they do.
This is a truly exciting time to join Gentrack with a clear growth strategy and a world class leadership team working to fulfil Gentrack’s global aspirations by having the most talented people, an inspiring culture, and a technology first, people centric business.
The Opportunity
We’re looking for a forward-thinking Business Analyst to join our fast-paced and innovative product development team. In this pivotal role, you’ll act as the bridge between business needs and technical solutions, translating ideas into actionable user stories that drive meaningful change.
The Business Analyst plays an important role in proactively monitoring changes within the energy industry and evaluating their impact on Gentrack's core products and overall business deliverables. As a subject matter expert, the role involves close collaboration with Product and Engineering Delivery Teams to seamlessly integrate insights into industry shifts into ongoing product development.
A profound understanding of the energy sector, regulatory frameworks, and market trends is essential for this position. Effective communication skills are a must for articulating the implications of impending changes on Gentrack's products and business. Beyond analysis, the role encompasses identifying opportunities for proactive product development in response to emerging trends and evolving customer needs. In essence, the Business Analyst is instrumental in aligning Gentrack with the dynamic landscape of the evolving energy industry.
The Specifics
* Collaborate with stakeholders to feed in ideas and work with the PO to develop and maintain a well-structured product backlog.
* Craft high-quality draft user requirements which translate into user stories and tasks that are clear, actionable, and aligned with business goals.
* Elicit, analyse, and manage requirements throughout the entire project lifecycle.
* Assess proposed solutions and designs, providing constructive feedback to ensure optimal outcomes.
* Document current ('As is') and future ('To be') process flows to support business transformation.
* Work within Agile frameworks (such as Scrum or Kanban), participating in Agile ceremonies and acting as a proxy Product Owner when needed.
* Cultivate a comprehensive understanding of potential impacts of industry changes on Gentrack’s core products and services.
* Stay informed about industry trends, competitor products, and emerging technologies to provide insights into potential opportunities or challenges that could impact
Gentrack software products.
* Provide support to Product Owners, Product Managers, and Delivery teams in prioritizing and constructing solutions aligned with industry changes.
* Provide strategic input into product direction regarding compatibility with upcoming industry changes.
* Gather and analyse customer feedback on existing software products to identify areas for improvement and inform future development efforts which are aligned with industry and market changes.
* Work closely with customer support teams to understand and address reported issues, facilitating a feedback loop for continuous improvement.
What we're looking for (you don’t need to be a guru at all, we’re looking forward to coaching and collaborating with you):
* Experience as a Business Analyst in Agile environments, with strong skills in requirements management, including use cases, user stories and acceptance criteria.
* Demonstrable knowledge and experience in the industry, ideally gained from working with a utilities provider, consultancy, or government body.
* Advanced user of Jira and familiar with Agile software development practices, with solid technical understanding of architecture, databases, and development methodologies.
* Commercial acumen and understanding of key drivers behind a B2B software business.
* An excellent communicator and collaborator who can bridge the gap between technical and non-technical teams.
* Analytical, detail-oriented, and data-driven, with a confident and pragmatic approach to problem-solving and continuous improvement.
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