As an Onboarding Advisor you will play a key role in both supporting the sales team and providing excellent customer service. This position involves processing orders, responding to customer queries, and ensuring customers have a seamless experience from order placement to delivery. The role requires a high degree of customer interaction and attention to detail in order processing and after‑sales support.
What this role involves:
* Act as the first point of contact for customers via phone and email, addressing inquiries and resolving issues promptly
* Ensure timely and professional follow‑up with customers to confirm their satisfaction and address any outstanding concerns
* Process and confirm customer orders with accuracy, ensuring timely communication regarding order status and delivery times
* Update and maintain customer information in the company's CRM system, ensuring accuracy and completeness of data
* Coordinate with relevant departments to ensure after‑sales service is handled swiftly and efficiently
* Perform any additional duties as assigned by management, which may evolve based on the needs of the company
Working Hours: Monday‑Friday 8:45am‑17:00pm
Requirements
* Customer‑focused mindset with the ability to build strong relationships
* Attention to detail
* Ability to handle high‑pressure situations and resolve conflicts effectively
* Self‑motivated and proactive, with strong team collaboration skills
* Positive and patient attitude when dealing with customer concerns
* Ability to work independently and as part of a team
* Able to handle diverse & competing priorities effectively
Benefits
* 23 Days Holiday + Bank Holidays
* Company Pension Scheme
* Company Sick pay (after qualifying period)
* Cycle to Work Scheme Available
* Employee Reward & Discount Platform
* 24/7 access to Employee Assistance Program through Health Assured
* Access to on-going learning and development via our online learning platforms
* Onsite parking available
* Life Assurance Scheme
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