Overview
Receptionist role at Novotel Hotels in Liverpool City Centre. The Novotel Liverpool City Centre is a stylish 4-star hotel located in the heart of the city, close to major attractions, dining and nightlife. This role supports delivering memorable guest experiences as part of a friendly hotel team.
Job Description
Contract: Part-time 32 hours.
Our mission at Novotel Liverpool Centre is to create memorable moments for our guests, by connecting hearts from arrival to farewell. A job, a career or a calling - whatever brings you here, we have something for you! To us, it's as important that you enjoy your time at the hotel as much as our guests. To make you feel welcome so that you can welcome others. To make you feel valued and give you every opportunity to grow, both professionally and personally.
Our hotel consists of 209 bedrooms, 10 meeting Rooms, a restaurant & bar as well as a swimming pool and sauna.
Responsibilities
* Greet, check-in, respond to requests and settle accounts while providing exceptional service
* Take initiative to add a personalized experience
* Dealing with payments
* Communicate with guests by emails and on the phone
* Enrol our guests to Accor Loyalty Membership
* Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
* Service focused personality is essential; experience is an asset
* Dealing with guest complaints following Accor standards
* Great communications with all departments
* Making sure all important information is passed to the next shift and your colleagues
* Ensure task lists are completed
* Being proactive in sorting out problems
* Working with Opera or a related system is a plus
Qualifications
* Fluency in English
* Service-focused personality with strong communication skills
* Experience with Opera or a related system is a plus
* Willing to work morning or afternoon shifts as needed
Benefits
* Employee benefit card offering discounted rates at Accor worldwide up to 70% off
* Free Bonus Breaks Voucher (complimentary stays in UK)
* Friends & Family Rates
* 28 days of paid holidays per year (pro rata)
* Eye Test Vouchers
* Learning programs through our Academies
* Cycle to work scheme
* Employee Vivup program with direct access to GP, high street discounts and many more
* Discounted or free food
* Work based Pension
Job Details
* Contract: Part-time 32 hours
* Seniority level: Entry level
* Employment type: Part-time
* Job function: Administrative
* Industries: Hospitality
Location
Liverpool, England, United Kingdom
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