Role Introduction
TLT are sourcing for a Contract Legal Recoveries Manager to support one of our key financial services clients. The successful candidate will lead and manage the recoveries function, ensuring the effective and compliant handling of debt recovery matters from instruction through to resolution. The role requires strong technical legal knowledge, people leadership, and the ability to collaborate with internal teams, clients, and external stakeholders to optimise recoveries performance.
This will be a 3-6 month contract working via an Umbrella company. The role is hybrid so being located within easily commutable distance to Bristol or Manchester is required.
Key Responsibilities
Operational & Case Management
* Oversee the end‑to‑end management of recoveries workflows, including unsecured, secured, commercial, and consumer debt matters. A knowledge of asset, invoice and bridging finance would be a plus.
* Allocate work, monitor caseloads, and ensure efficient progression of files in line with KPIs and service level agreements.
* Provide technical oversight on litigation processes, including pre‑action, claims issuance, enforcement options, and settlement strategy.
* Review and approve key documents such as witness statements, applications, settlement proposals, and enforcement instructions.
* Ensure quality, accuracy, and compliance of all casework with relevant legislation and client expectations.
Team Leadership
* Lead, coach, and develop a team of recoveries paralegals, case handlers, or legal assistants.
* Conduct performance reviews and support career progression pathways.
* Foster a culture of continuous improvement, accountability, and high performance.
Client Relationship Management
* Build and maintain relationships with key clients and stakeholders, including in‑house legal teams, commercial banking teams, and external suppliers.
* Attend client calls, reporting sessions, and panel reviews where required.
* Provide clear reporting on case progress, risk, trends, and opportunities for process improvements.
Risk, Governance & Compliance
* Ensure that all recoveries activity aligns with regulatory requirements (e.g., FCA, GDPR), internal policies, and client frameworks.
* Identify risks in case strategy and escalate appropriately.
* Implement best‑practice processes, workflows, and controls to drive consistency and compliance.
Process & Performance Improvement
* Analyse recoveries data to identify patterns, performance issues, or opportunities for increased efficiency.
* Lead process optimisation and contribute to automation or tooling initiatives (e.g., case management enhancements).
* Support training programmes for internal teams on recoveries processes or legal developments.
Skills & Experience Required
Essential
* Strong experience in legal recoveries, litigation, or debt recovery environments.
* Knowledge of enforcement processes, court procedure, and debt recovery strategies.
* Proven leadership experience with the ability to motivate and develop a team.
* Excellent communication skills, both written and verbal.
* Ability to manage multiple priorities and deliver high‑quality outcomes in a fast-paced environment.
* Strong stakeholder management and problem‑solving abilities.
* Familiarity with case management systems and reporting tools.
Desirable
* Qualified Solicitor (SRA or Law Society Registered) or CILEX qualified
* Experience in recoveries or financial litigation work.
* Understanding of process‑driven or high‑volume legal operations.
About TLT
Fast paced, fast growing and forward thinking, TLT is the law firm that helps clients stay one step ahead, and we do the same for our people.
We work with high profile clients in innovative sectors. With local, national and international reach, we have over 1,800 people in offices across the UK and a network of partner firms across Europe, India and the US. TLT was named Law Firm of the Year at the Legal Business Awards 2023. This marks the third year in a row the firm has taken away this accolade in industry awards - having previously been named Law Firm of the Year at The Lawyer Awards in 2021 and the British Legal Awards in 2022.
Our purpose is to protect, prepare and progress our clients for what comes next and it’s essential that we do the same for our people, our planet and our communities too. In our open and collaborative culture, we encourage everyone to be their whole self, to have a voice and to contribute.